About the Salesforce Platform App Builder Credential The Salesforce Platform App Builder credential is designed for individuals
who would like to demonstrate their skills and knowledge in designing, building,
and deploying custom applications using the declarative customization
capabilities of the Lightning Platform. The candidate can create, manage, and
update data models, application security, business logic, and process
automation.
Here are some examples of the concepts you should understand to pass the exam:
How to design the data model, user interface, business logic, and security for
custom applications
The Salesforce Platform App Builder credential is intended for an individual who
has experience developing custom applications on the Lightning Platform,
including practical application of the skills and concepts noted in the exam
objectives below.
The Salesforce Platform App Builder generally has 6 months to 1 year of
experience building applications on the Lightning Platform and/or on a similar
technology platform.
The Salesforce Platform App Builder candidate has the experience, skills, and
knowledge outlined below:
Familiarity with the capabilities of the Lightning Platform
Awareness of Salesforce license types and related considerations
Ability to design applications to support business processes and reporting
requirements
Familiarity with the social and mobile capabilities of the platform; accustomed
to using and optimizing business applications on a mobile device
Familiarity with the Salesforce development environments and the options
available to deploy applications and manage changes on the Lightning Platform
Study of the resources listed in this exam guide and the additional required
study materials provided by Salesforce
A candidate for this exam is not expected to be able to administer Sales Cloud
or Service Cloud, have programmatic development experience (Apex, Visualforce,
etc.), design custom interfaces using Visualforce, or design custom Lightning
components using Apex or JavaScript.
Purpose of this Exam Guide
This exam guide is designed to help you evaluate if you are ready to
successfully complete the Salesforce Platform App Builder exam. This guide
provides information about the target audience for the certification exam,
recommended training and documentation, and a complete list of exam
objectives—all with the intent of helping you achieve a passing score.
Salesforce highly recommends a combination of on-the-job experience, course
attendance, and self-study to maximize your chances of passing the exam.
About the Exam
Read on for details about the Salesforce Platform App Builder exam.
Registration fee: USD 200, plus applicable taxes as required per local law
Retake fee: USD 100, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an
online proctored environment. Click here for information on scheduling an exam.
References: No hard-copy or online materials may be referenced during the exam.
As preparation for this exam, we recommend a combination of hands-on experience,
training course completion, Trailhead trails, and self-study in the areas listed
in the Exam Outline section of this exam guide.
The self-study materials recommended for this exam include:
Trailmix: Prepare for Your Salesforce Platform App Builder Credential
Superbadge: Security Specialist
Superbadge: Process Automation Specialist
Superbadge: App Customization Specialist
To enroll in instructor-led courses and launch online training from your
Salesforce application, click the Help & Training link in the upper right corner
of the screen (requires login) and search for the desired courses. Non-Salesforce
customers can register for instructor-led courses here.
Instructor-Led Training recommended for this exam:
Declarative Development for Platform App Builders in Lightning Experience (DEX
403)
Certification Preparation for Platform App Builder (CRT 402)
To review online Documentation, Tip Sheets, and User Guides, search for the
topics listed in the Exam Outline section of this guide and study the
information related to those topics. Documentation, Tip Sheets, and User Guides
can also be accessed through Help & Training.
Exam Outline
The Salesforce Platform App Builder exam measures a candidate’s knowledge and
skills related to the following objectives. A candidate should have hands-on
experience developing custom applications on the Lightning Platform and have
demonstrated the application of each of the features/functions below.
Salesforce Fundamentals: 8%
Describe the capabilities of the core CRM objects in the Salesforce schema.
Given a scenario, identify the boundaries of declarative customization and the
use cases for programmatic customization.
Identify common scenarios for extending an org using the AppExchange.
Data Modeling and Management: 20% Given a scenario, determine the appropriate data model.
Describe the capabilities of the various relationship types and the implications
of each on record access, user interface, and reporting.
Identify the considerations when changing a field's type.
Given a set of requirements, identify the considerations and select the
appropriate field type.
Describe the capabilities and considerations of the schema builder.
Describe the options and considerations when importing and exporting data.
Describe the capabilities of and use cases for external objects.
Security: 10%
Describe the features and capabilities available to restrict and extend object,
record, and field access.
Given a set of business requirements, determine the appropriate sharing
solution.
Business Logic and Process Automation: 27% Describe the capabilities of and use cases for record types.
Describe the capabilities of and use cases for formula fields.
Describe the capabilities of, use cases for, and implications of roll-up summary
fields.
Describe the capabilities of and use cases for validation rules.
Describe the capabilities of and use cases for approval processes.
Describe the capabilities of and use cases for workflow, Flow, and Process
Builder.
Given a set of business requirements, recommend a solution to automate business
processes.
Describe the ramifications of field updates and the potential for recursion.
Social: 3% Describe the capabilities of and use cases for social features.
User Interface: 14% Describe the user interface customization options.
Describe the capabilities of and use cases for custom buttons, links, and
actions.
Describe the declarative options available for incorporating Lightning
Components in an application.
Given a scenario, determine the appropriate user interface design.
Reporting: 5% Describe the features and capabilities available when creating reports,
report types, and dashboards.
Mobile: 5% Describe the declarative customization options available for the Salesforce
mobile application user interface.
Given a set of requirements, determine the appropriate global and
object-specific actions and action layouts to optimize the Salesforce mobile
application user experience.
App Development: 8%
Describe the key milestones and considerations when managing the application
lifecycle.
Describe the differences between and considerations when using the various types
of sandboxes.
Describe the capabilities of and considerations when using change sets.
Describe the use cases of and considerations when using unmanaged packages.
Given a scenario, determine the appropriate deployment plan.
Maintaining Your Salesforce Certification One of the benefits of holding a Salesforce credential is always being
up-to-date on new product releases (updates). As such, you will be required to
complete the Platform App Builder certification maintenance modules on Trailhead
three times a year.
Don’t let your hard-earned credential expire! If you do not complete all
maintenance requirements by the due date, your credential will expire.
Bookmark these useful resources for maintaining your credentials:
Overall Maintenance Requirements
Maintenance Exam Due Dates
Verify Your Certification Status
Certification Expiration Details
QUESTION 1 Universal Containers manages internal projects by department using a custom
object called Projects. Only
employees in the project’s respective department should have view access to all
of the department’s project
records. If an employee changes job roles and moves to another department, the
employee should no longer
have access to the projects within their former department.
Which two options will meet these requirements assuming the organization-wide
default for Projects is set to Private? (Choose two.)
A. Create a criteria-based sharing rule using the Project’s department that
grants access to users by profiles.
B. Create a criteria-based sharing rule using the Project’s department that
grants access to users by permission sets.
C. Create a criteria-based sharing rule using the Project’s department that
grants access to users by roles.
D. Create a criteria-based sharing rule using the Project’s department that
grants access to users by public groups.
Correct Answer: CD
QUESTION 2 Universal Containers has a customer base where many customers have the same
or similar company names.
Which functionality should be configured to improve an end user’s search
experience? (Choose two.)
A. Update the account search layouts search filter fields.
B. Update the account search layouts accounts tab columns displayed.
C. Update the account search layouts search results columns displayed.
D. Update the account search layouts list view filter settings.
Correct Answer: B,C
QUESTION 3 An app builder creates an Account validation rule on the Industry field that
will throw an error if the length of
the field is longer than 6 characters. Another app builder creates a workflow
with a field update that sets the
Industry field to Technology whenever the Billing City field is set to San
Francisco.
What will happen the next time a sales person saves an Account with a Billing
City of San Francisco?
A. The record will save and the Industry field will change to Technology.
B. The record will not save and no error message will be displayed.
C. The record will not save the validation rule’s error message will be
displayed.
D. The record will save but the Industry field will not change to Territory.
Correct Answer: B
QUESTION 4 What is a true statement when deleting a dashboard?
A. Deleting a dashboard also deletes the components within it. It does not
delete the custom reports used by the components.
B. Deleting a dashboard does not move the dashboard to the Recycle Bin and
therefore the dashboard cannot be recovered.
C. Deleting a dashboard also deletes the components within it as well as the
custom reports used by the components.
D. Deleting a dashboard requires a user to first edit the components to remove
the underlying reports.
Correct Answer: A
QUESTION 5 A junction object has two Master-Detail relationships, a primary and a
secondary master object.
What happens to a junction object record when both associated master records are
deleted?
A. The junction object record is permanently deleted and can’t be restored.
B. The delete operation cannot be performed on both master records.
C. The delete operation is not allowed with Roll-up summary fields defined.
D. The junction object records is deleted and placed in the recycle bin.
Exam Name: Nokia Scalable IP Networks
Exam Number: 4A0-100
Credit Towards Certifications: Nokia Network Routing Specialist I
Mandatory Exam Prerequisites: N/A
Exam Duration: 75 Minutes
Exam Appointment Duration: 120 minutes. This is the exam duration plus a 45
minute tutorial on computer-based examinations.
Number of Questions: 60
Language: English
For a list of candidate exam topics, please refer to the list of course
objectives and modules in the course outline. The course overview page and
course outline can be found here.
Exam exemptions are available for individuals with IP certifications from other
organizations. Refer to the following link for additional details: Credit for
Other IP Certifications.
Exams are delivered by our external test delivery partner, Pearson VUE. For more
information, access their website at www.pearsonvue.com/nokia.
QUESTION 1 You are configuring your Alcatel-Lucent 7750SR Service Router from the
Command Line Interface (CLI), and after entering a lengthy command, wish to
return directly to the ROOT context. Which control command allows you to do this
quickly?
A. Ctrl-z
B. Ctrl-c
C. Esc
D. Shift-Page Down
Correct Answer: A
QUESTION 2 Which of the following best describes a repeater?
A. A passive device simply used to connect two or more cables. Does not generate
or amplify any signals.
B. A device that receives and retransmits a signal out its ports, but does not
do any Layer 2 analysis of the data.
C. A device that receives a signal and based on the Layer 2 destination address,
makes a decision on which ports the signal should be retransmitted.
D. A device that receives a signal and based on the Layer 3 destination address,
makes a decision on which ports the signal should be retransmitted.
Correct Answer: B
QUESTION 3 How do protocols such as ATM and Frame-Relay support differentiating
multiple customers or traffic types on the same physical wire?
A. ATM and Frame-Relay are circuit switched protocols and use Virtual Circuits
to create logical separation of traffic.
B. ATM and Frame-Relay are point-to-point protocols and do not support different
customers or traffic type on the same physical wire.
C. ATM and Frame-Relay are circuit switched protocols and use VLAN's to create
logical separation of traffic.
D. ATM and Frame-Relay are circuit switched protocols and use IP Header
information to create logical separation of traffic.
Correct Answer: A
QUESTION 4 Which of the following is a feature of Layer 3?
A. Provides an universal addressing scheme
B. Ensures data is delivered across the Layer 2 network.
C. Provides reliable data transfers.
D. Provides a physical interface to the network.
Correct Answer: A
QUESTION 5 The 201.148.26.0/24 network is subnetted using a /26 mask. How many subnets
and host addresses will you obtain with this mask?
A. 4 subnets, 64 hosts
B. 64 subnets, 4 hosts
C. 4 subnets, 62 hosts
D. 64 subnets, 2 hosts
E. 6 subnets, 30 hosts
Duration: 150 minutes
Number of Questions: 80
Passing Score: 60%
Beta exam scores will be available in CertView approximately March 18, 2016.
Validated Against: Exam has been validated against Oracle RightNow Cloud
Service 15.8
Format: Multiple Choice
Our certification exams are revised regularly to align with training and product
release updates. Information about exam revisions and new topics are found on
this page under 'Validated Statement' and within the exam topics below.
Certifications reflect validated skills for year and product release version
date of achievement. If you are preparing for this exam, we recommend you check
these topics periodically to ensure your exam prep covers any new topics that
may be added based on regular exam revision.
Application Appearance Create and implement Workspaces
Create and implement Navigation Sets
Create Customizable Menus
Create Agent Workflows
Create Agent scripts within the Scripts Explorer
Staff Management Create Profiles
Create Staff Accounts
Describe Password configurations and their functions
Answer Management Describe typical answer management components and usage
Manage Search Priority Words
Create and manage Word List Files and the Dictionary
Create and manage Access Levels
Site Configuration Admin
Describe Custom Fields and their usage
Create Business Rules
Explain Standard Text and its application
Explain Service Variables and their application
Create and manage Service Level Agreements
Configure Cloud Monitor
Configure Custom Objects
Describe incident management
Manage Message Bases
Manage the System Configuration settings
Explain Mailboxes and their usage
Configure Message Templates and System Interface configurations
Explain Product, Category, and Disposition usage
Create and manage Guided Assistance and its application
Explain the File Menu and CX options features and their usage
RightNow Analytics
Create and configure Custom Reports
Create and manage Scheduled Reports
Feedback/Surveys
Create and manage Surveys and Mailings
Chat & Co-Browse
Create and manage Chat configurations and rules
Create and manage Co-Browse configurations
Customer Portal
Customize and manage Templates, Pages, and Themes
Describe Customer Portal deployment protocols
Customize and manage Tags, Widgets, and Assets
QUESTION 1 Your customer would like to set up the following configuration:
If (or when) a customer replies to an agent's response to their original
question, the end customer's incident must be assigned to any available agent.
The current setup leaves incidents assigned to the responding agent.
Select two configurations to enable the assignments to be correct.
A. Escalate the incident after an hour in incident rules.
B. Remove the incident agent assignment in incident rules.
C. Assign the incident to the agent group in incident rules.
D. Email the incident details to the agent group in incident rules.
E. Enable the incident queue for “Round Robin logged in.”
F. Set the response option for reassign on response to “No Change.”
Answer: C,E
QUESTION 2 Which three statements are true about the Oracle Service Cloud File menu?
(Choose three.)
A. provides an exit from the application
B. provides quick access to any of the interfaces that may be available for an
agent
C. can contain a shortcut for adding new records such as Contacts or Incidents
D. provides context-sensitive help for the agent
E. can include shortcuts to commonly used reports
Answer: A,B,D
QUESTION 3
Your customer wants agents to respond to specific product questions in a
uniform manner.
They interact with their customers through the customer portal, chat, and email.
Some of the responses can be automated,
so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)
A. Category Text
B. Chat URL
C. Incident Text
D. Chat Text
E. Product Text
F. Answer Text
G. Rule Text
H. End User Text
Answer: A,E,G
QUESTION 4 During requirements gathering, your customer determines that since they will
be directing customers to the support pages from their website, they would like
the default Home page to be removed.
Which three of the available options are required to complete this requirement?
(Choose three.)
A. Update the config verb CP_HOME_URL.
B. Update the config verb CP_LOGIN_URL.
C. Delete the home.php file from the customer portal site.
D. Remove the “Home page” navigation option from the template file.
E. Update the site.css file to remove references to the Home page.
Number of questions: 51
Number of questions to pass: 32
Time allowed: 90 mins
Status: Live
The test consists of six sections containing a total of approximately 51
multiple-choice questions. The percentages after each section title reflect the
approximate distribution of the total question set across the sections.
Section 1 - Process Inventory and Prioritization 16% Identify the scope, project goals and critical success factors.
Build and categorize the process inventory.
Identify candidate processes for a BPM project.
Assist with building the process roadmap.
Assist with evaluating the level of effort for a BPM project.
Build a business case.
Section 2 - Process Discovery 14% Create a plan for the process discovery sessions, including who will
participate in the session roles.
Define the process goals, critical success factors and scope.
Construct a process discovery map.
Identify the stakeholders' roles through the Responsible Accountable Consulted
and Informed (RACI) component of the process.
Section 3 - Process Modeling 16% Demonstrate an understanding of process modeling with BPMN.
Construct process models.
Section 4 - Current State Process Documentation and Analysis 20% Identify the values for the Suppliers Inputs Process Outputs Customers (SIPOC)
component of the process.
Identify and prioritize the process problems/opportunities.
Perform root cause analysis.
Perform value add analysis.
Examine the process performance metrics.
Create a process solution roadmap.
Section 5 - Future State Process Design for IBM Business Process Manager V8.0
24% Construct and design the future process.
Identify the integration points in the future process.
Modify the future process for implementation in IBM Business Process Manager.
Complete and prioritize the user stories.
Produce the process measurements and reporting requirements
Describe the basic human oriented process capabilities of IBM Business Process
Manager
Section 6 - Playback Methodology and Change Management 12% Demonstrate an understanding of the playback methodology.
Explain the benefits of the playback methodology.
Assist in the definition of the solution approach.
Understand organizational change management approaches for BPM projects.
The sample test is designed to give the candidate an idea of the content and
format of the questions that will be on the certification exam. Performance on
the sample test is NOT an indicator of performance on the certification exam.
This should not be considered an assessment tool.
To prepare for this test, it is first recommended that you are familiar with the
job role description and the parameters this certification is based on, as well
as have knowledge of the topics outlined in the test objectives/skills measured
on the test. Compare your own technical level to the test objectives and the
recommended training resources, and then determine for yourself how much
preparation you require. Note that these educational sources are recommended,
but not required (*) before taking a certification test.
Before preparing for the certification test, it is recommended that you measure
your current level of skill by taking the Sample Test (located from the
"Sample/Assessment test" link above)..
You can prepare for the test through the Tutor Approach (classroom, instructor
led course) or the Self-Study Approach. Sources within each approach
collectively cover the skills measured on the test.
To prepare via the Tutor Approach, take course [ (WB801G or ZB801G) + (WB009G or
ZB009G or WB010G or WB011G) ] and refer to the sources with an * in front of
them. Note that per this formula, you are required to take 3 courses.
To prepare via the Self-Study Approach, omit the courses, and refer to all other
sources with and without the * in front.
(*) Notes:
The recommended educational resources listed are not intended to be a substitute
for, but should complement, relevant practical experience.
Extensive product knowledge is required to pass the test.
Every effort has been made to make the recommended educational resources as
complete and as accurate as possible, but no warranty of fitness is implied. The
resources provided are on an as is basis. IBM shall have neither liability nor
responsibility to any person or entity with respect to any loss or damages
arising from course or publication content.
Classroom Course
Course Title: BPM Process Analysis Methods I
Course Duration: 3 Days
Course Number: WB009G
Course Abstract: Please also see alternative option ZB009G (listed under "Online
Courses")
In this 3-day instructor-led course, you will learn about business process
management (BPM) process analysis and improvement methods and techniques, and
how to make your organizations and business units process-oriented.
This interactive course uses a collaborative learning environment to teach
best-practice processes that help organizations with the decomposition of a
business unit or group within an enterprise. The course also offers hands-on
demonstrations and a predefined case study exercise that are designed to
reinforce the concepts and skills covered in the lectures.
The course begins with an overview of business process management and change
management concepts. You will learn about managing upstream and downstream
impacts and the cross-functional importance of processes to the overall
objectives of an organization. The course explains important concepts and
activities such as process analysis, process improvement, working with as-is and
to-be processes, Business Process Modeling Notation (BPMN), and identifying and
working with key performance indicators (KPIs).
In addition, the course introduces you to IBM Blueworks Live, which is a
software as a service (SaaS) offering that can help organizations quickly
document and improve business processes by enabling collaboration and process
automation in a secure, cloud-based environment.
Notes:
this course (incl. student notebook and student exercises) fully covers test
objectives 1B, 1C, 1D, 1F, 2A, 2B, 2D, 4B, 4D, 4E, 4F, 6A, 6B,
this course (incl. student notebook and student exercises) partially covers test
objectives 1A, 2C, 3A, 3B, 4A, 5A, 5C, 5D, 5E,
this course (incl. student notebook and student exercises) does not cover test
objectives 1E, 4C, 5B, 5F, 6C, 6D
Course Title: Process Modeling with IBM Business Process Manager Standard V8
Course Duration: 2 Days
Course Number: WB801G
Course Abstract: Please also see alternative option ZB801G (listed under "Online
Courses")
This 2-day instructor-led course integrates business process management (BPM)
methodology training with IBM Business Process Manager training.
IBM Business Process Manager is a comprehensive BPM platform that can provide
you with the visibility and insight that you need to effectively manage the
business processes of your organization.
In this course, you will learn about the core process modeling skills, project
development methodology, and delivery good practice patterns that can improve
the speed and quality of process definition and implementation efforts. You will
use the IBM Process Designer component of IBM Business Process Manager to create
a business process definition (BPD) from business requirements that are
identified during process analysis. The course begins with an overview of
business process management (BPM) and process modeling. You will learn how to
make team collaboration more efficient by enabling all team members to use
standard process model elements and notation, which makes expressing and
interpreting business requirements consistent throughout the BPM lifecycle.
You will also learn how to build an agile and flexible shared process model that
key business stakeholders understand and developers can implement, and that can
be adjusted to accommodate process changes. In addition, you will learn how to
work within the parameters of the BPM lifecycle methodology to maximize the
function of IBM Business Process Manager and project development good practices.
Notes:
this course (incl. student notebook and student exercises) fully covers test
objectives 5B
this course (incl. student notebook and student exercises) partially covers test
objectives 1C, 2C, 3A, 3B, 5A, 5C, 6A
this course (incl. student notebook and student exercises) does not cover test
objectives 1A, 1B, 1D, 1E, 1F, 2A, 2B, 2D, 4A, 4B, 4C, 4D, 4E, 4F, 5D, 5E, 5F,
6B, 6C, 6D
Online course
BPM Process Analysis Methods I (SPVC)
Please also see alternative option WB009G.
Process Modeling with IBM Business Process Manager Standard V8 (Self-paced)
Please also see alternative option WB801G.
Redbook
* Scaling BPM Adoption from Project to Program
Web Resource
BlueworksLive Help - Using Blueworks Live > Process Diagram View > BPMN modeling
shapes
Measuring and improving business processes - Simulating and optimizing processes
Chapt. 10.4.2, p. 240
BWL Ref: All circles represent Events:
Using Blueworks Live - Process Diagram View - BPMN modeling shapes
Using Bluework Live - Adding details - Participants
All rectangles represent Activities or Sub-processes
Blueworks Live help
Section 10.4 Events , p. 233
Using Blueworks Live - Adding Detail - Inputs and Outputs
* Task Assignment FAQ
Determine the Root Cause: 5 Whys
All diamonds represent Gateways
Adding lanes to a BPD
Using Bluework Live - Program Diagram View - BPMN Modeling Shapes
Key Performance Indicators
Managing processes and workload using dashboards in Process Portal
Status: Live This intermediate level certification is intended for BPM analysts who
discover, define and analyze complex processes within a functional area. These
BPM analysts lead and facilitate the process discovery phase of IBM BPM
projects, and communicate business needs for process-oriented solutions.
These BPM analysts are expected to: perform process inventory and prioritization following the IBM BPM
methodology.
execute the Process Discovery phases, address the goals and create the
deliverables following the IBM BPM methodology.
discover, define, analyze, improve, and model a process in Blueworks Live.
identify the business case, requirements and key opportunities.
define the business level of Key Performance Indicators (KPIs) and Service Level
Agreements (SLAs).
understand the functionalities and capabilities of IBM Business Process Manager
V8.0 for delivering executable BPM processes.
design future state processes for IBM Business Process Manager V8.0 with
Blueworks Live
understand the IBM playback methodology and be familiar with change management
approaches.
These BPM analysts are generally self-sufficient and able to perform most of the
tasks involved in the role with limited assistance from peers, product
documentation and vendor support services.
To attain the IBM Certified BPM Analyst - Blueworks Live; Business Process
Manager Express or Standard Edition V8.0 certification, candidates must pass 1
test. To prepare for the test it is recommended for one to refer to the job role
and recommended prerequisite skills, and click the link to the test below to
refer to the test objectives and the Test preparation tab.
Recommended Prerequisite Skills
(Knowledge and foundational skills one needs to possess before acquiring skills
measured on the certification test.)
Have familiarity with: the Software Development Lifecycle (SDLC) and using Agile
methodology. business process analysis techniques, including discovery and
improvement.
Requirements
This certification requires 1 exam
Exam Required: Click on the link below to see exam details, exam objectives, suggested
training and sample tests.
C9550-275 - Blueworks Live IBM Business Process Manager Express or Standard
Edition V8.0 BPM Analysis
contains questions requiring single and multiple answers. For multiple-answer
questions, you need to choose all required options to get the answer correct.
You will be advised how many options make up the correct answer. is designed to
provide diagnostic feedback on the Examination Score Report, correlating back to
the test objectives, informing the test taker how he or she did on each section
of the test. As a result, to maintain the integrity of each test, questions and
answers are not distributed. QUESTION 1
A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
? Equipment was not ordered until week 2
? The manager did not complete the new hire checklist.
? The manager did not know how to access the checklist.
? No one communicated to the manager how to access the checklist.
? No communication plan for the on-boarding process.
? The root cause of the initial problem was that no one communicated to the manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?
A. 5 Whys
B. 5 Whats
C. 5 Whens
D. 5 Whos
Answer: A
QUESTION 2
A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.
Identify the "Non-Value Add" activities in this process.
A. "Inform Dept. of Labor" & "Terminate the application"
B. "Inform Dept. of Labor" & "Check to make sure budget is available"
C. "Complete the hiring request form correctly" & "Terminate the application"
D. "Complete the hiring request form correctly" & "Check to make sure budget is available"
Answer: D
QUESTION 3
A company needs to improve their hiring process and hired a BPM analyst to map the current state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM analyst that the hiring request is reviewed by both the human resource admin and the human resource manager. How should the BPM analyst document the participant role for this activity?
A. Assign the admin as the participant since the admin is paid less.
B. Assign the manager as the participant since the admin reports to the manager.
C. Break the "Review" task into separate tasks and define who does what.
D. Pick either the admin or the manager and assign the "Review" task to that role.
Answer: C
QUESTION 4
The BPM analyst is recommending the playback methodology to be followed during development. When the company asks the analyst what is the basis for the playback methodology, how should the BPM analyst respond?
A. Iterative development
B. V-model development
C. Waterfall development
D. Cleanroom development
Answer: A
QUESTION 5
A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?
A. Policy, Technology, Organization and People
B. Policy, Data, Organization and People
C. Process, Technology, Organization and People
D. Process, Data, Organization and People
Number of questions: 64
Number of questions to pass: 43
Time allowed: 90 mins
Status: Live
Exam 427: IBM Digital Experience 8.5 Fundamentals
Exam Competencies
Exam Type: Multiple Choice
Section 1: IBM WebSphere Portal 48% Understand IBM WebSphere Portal offerings
Identify the prerequisites
Understand the unsupported/deprecated features
Understand IBM WebSphere Portal version coexistence
Discuss architecture concepts
Understand integration with other products
Understand Performance considerations
Install IBM Installation Manager
Install IBM WebSphere Application Server
Install IBM WebSphere Portal
Install upgrades/fixes
Configure IBM WebSphere Portal for databases
Set up security
Understand the ability to troubleshoot simple issues
Understand responsive design
Discuss the usage of WebDAV within IBM WebSphere Portal
Understand the high-level migration paths
Enable Single Sign-On
Understand Web Application Bridge use case
Understand Unified Task List portlet
Understand the capabilities of Portal Search
Describe managed pages
Understand the Theme Analyzer
Deploy Portal profiles and communities
Understand Virtual Portal use cases and best practices
Understand the concepts of a cluster
Understand deployment strategies using ReleaseBuilder
Work with community pages
Understand integration with analytics tools
Understand IBM Worklight Integration with IBM WebSphere Portal
Section 2: IBM Web Content Manager 25%
Understand content creation
Create a new page
Edit current page
Understand the content template catalog
Understand Syndication basics
Understand WebDAV basics
Work with Digital Data Connector
Work with Web Content Viewer portlets
Understand workflows
Understand Categorization
Understand Tagging
Enable multilingual sites with MLS
Understand troubleshooting options for content issues with the WCM Tools portlet
Section 3: IBM Web Experience Factory 14%
Understand the concept of builders
Understand visual designer
Understand model wizards
Import/Export IBM Web Experience Factory Archives
Understand how WEF can connect to a database
Debug a Web Experience Factory application
Understand manual and automated deployment
Understand creation of secure web apps with Web Experience Factory
Understand mobile enablement of an application
Section 4: IBM Forms 6%
Identify pre-requisites
Understand the concept of Extension points (IFX, API, Servlets, Portlets)
Understand Install Forms Server
Understand integration possibilities
Section 5: IBM Forms Experience Builder 6%
Understand FEB Design Functions
Identify pre-requisites
Understand integration and extension points (Understand the concept of REST API,
Services, Custom Transports, JavaScript)
Understand Manage/Use Tab Function (duplicate/Deploy/History/View Response)
This exam has an Assessment Exam option: A9520-427 Assessment: IBM Digital
Experience 8.5 Fundamentals
Assessment exams are web-based exams that provides you, at a cheaper costs, the
ability to check your skills before taking the certification exam.
This assessment exam is available in: English
Passing the exam does not award you a certification, and it is only used to help
you assess if you are ready or not to take the certification exam.
You can register for it at Pearson VUE and it will provide you a score report,
showing you how you did in each section.
IBM Collaboration Solutions highly recommends using a variety of resources to
prepare for certification exams. During your preparation, it is important that
you review the exam objectives periodically to make sure that all of the
material in the exam objectives is covered in your choice of preparation
methods. It should be noted that there is not a one-to-one correspondence
between these preparation methods and the exam.
Review the exam objectives to see the complete listing of possible topics for
the exam. Use this as your checklist to determine your strengths and those areas
where you will need to focus more attention in your studies and preparation.
This information also includes recommend prerequisite skills and knowledge.
Actual hands-on experience is a critical component in preparing for the exam.
Direct application of the skills learned cannot be substituted by any one other
resource listed here. You must spend time using the product and applying the
skills learned. The exam is looking to measure how well you know how to perform
tasks, not how well you memorize features and functions.
Product Documentation
IBM Forms Documentation
This page provides an entry point to product information about IBM Forms. Use
the links in the Table of Contents to find documentation for specific versions
and editions of this product family. Generated links to developerWorks,
Redbooks, and white papers are also provided when articles about the product are
available. On this page, you can find entry points to sites that help you learn
more about this product and other IBM products. There are also links to web
sites that help you find support and stay current.
IBM Web Experience Factory 8.5 documentation
IBM Web Experience Factory creates applications with rich, interactive digital
experiences for delivery on desktop browsers, smartphones, tablets, and IBM
Worklight. This rapid application development tool enables developers to build
custom web portlets, widgets, and applications for IBM WebSphere Portal, IBM
Worklight, and IBM WebSphere Application Server environments.
Exceptional Digital Experience: IBM WebSphere Portal and IBM Web Content Manager
8.5 Documentation
Welcome to the documentation for IBM's Exceptional Digital Experience. Find
information about how to install, maintain, and use: IBM Web Content Manager,
IBM WebSphere Portal, and IBM WebSphere Portal Enable for z/OS.
IBM WebSphere Portal Express Documentation
This page provides an entry point to product information about WebSphere Portal
Express. Use the links in the Table of Contents to find documentation for
specific versions and editions of this product family. Generated links to
developerWorks, Redbooks, and white papers are also provided when articles about
the product are available. On this page, you can find entry points to sites that
help you learn more about this product and other IBM products. There are also
links to web sites that help you find support and stay current.
IBM Case Manager Documentation
This page provides an entry point to product information about Case Manager. Use
the links in the Table of Contents to find documentation for specific versions
and editions of this product family. Generated links to developerWorks,
Redbooks, and white papers are also provided when articles about the product are
available. On this page, you can find entry points to sites that help you learn
more about this product and other IBM products. There are also links to web
sites that help you find support and stay current.
WebSphere Application Server, Network Deployment, V8.5.5 documentation
View the latest WebSphere Application Server, Network Deployment documentation.
This information applies to Version 8.5.5 and to all subsequent releases and
modifications until otherwise indicated in new editions.
WebSphere Application Server V8.5 Concepts, Planning and Design Guide
IBM WebSphere Application Server is the leading software foundation for
service-oriented architecture (SOA) applications and services for your
enterprise. With IBM WebSphere Application Server, you can build
business-critical enterprise applications and solutions, and combine them with
innovative new functions. The WebSphere Application Server family includes and
supports a range of products that helps you develop and serve your business
applications. You can use these products to build, deploy, and manage dynamic
websites and other more complex solutions productively and effectively.
Overview PartnerWorld Code: 14012001
Replaces PW Code: Not Applicable
Status: Live
An IBM Certified Associate - Digital Experience 8.5 is an individual with
entry-level knowledge and experience with IBM WebSphere Portal, IBM Web Content
Manager, IBM Web Experience Factory, IBM Forms, and IBM Forms Experience
Builder. This individual is knowledgeable about the fundamental concepts of
these products through either hands-on experience or formal and informal
education. The associate should have an in-depth knowledge of the basic to
intermediate tasks required in day-to-day use of the following products:
IBM WebSphere Portal
IBM Web Content Manager
IBM Web Experience Factory
IBM Forms
IBM Forms Experience Builder
Recommended Prerequisite Skills
It is recommended that candidates have the following knowledge before beginning
to prepare for this certification:
Working knowledge of IBM WebSphere Application Server, IBM WebSphere Portal,
Java Enterprise Edition technologies, web servers, and Eclipse
Working knowledge of client-side browser technologies
Working knowledge of OS, networking, and firewall concepts
Basic knowledge of security (SSL, data encryption)
Basic knowledge of supported database software
Basic knowledge of protocols including HTTP, LDAP
Basic knowledge of problem determination
QUESTION 1
What wp_profile_root/PortalServer/bin scripts generate WebSphere Portal version and history information?
A. WPVersion.Info.[sh/bat] and WPHistoryInfo.[sh/bat]
B. ReleaseBuilder.[sh/bat] and ConfigEngine.[sh/bat]
C. WPVersion.Info.[sh/bat] and ReleaseBuilder.[sh/bat]
D. genVersionReport[sh/bat] and ReleaseBuilder.[sh/bat]
Answer: C
QUESTION 2
Which statement is true about virtual portals?
A. They share a database.
B. They run in separate JVMs.
C. They must have separate user populations.
D. They must all have the same administrators.
Answer: C
Reference: https://www-01.ibm.com/support/knowledgecenter/SSYJ99_8.5.0/adminsystem/advppln_mgupop.dita
QUESTION 3
Which option does a developer use to create an exceptional web experience that is optimized across multiple devices?
A. dynamic data control (DDC)
B. wired equivalent policy (WEP)
C. responsive web design (RWD)
D. work progress administration (WPA)
Answer: C
Reference: http://www.ibm.com/developerworks/library/mo-aim1308-worklight-portal-v6-1/
(responsive web design)
QUESTION 4
What is one operating system that IBM Forms Experience Builder is supported on?
A. IBM i
B. HP-UX
C. Solaris
D. IBM AIX
Answer: D
Reference: http://www-01.ibm.com/support/docview.wss?uid=swg27042363
QUESTION 5
Which is the first step in installing the multilingual extensions?
A. Run the deployment command ConfigEngine.sh deploy-wcm-mls.
B. Run the registration command ConfigEngine.sh register-wcm-mls.
C. Run the update member fixer command ConfigEngine.sh run-wcm-admin-task-member-fixer.
D. Ensure that the WasPassword and PortalAdminPwd paswords are set in the wkplc.properties file.
Number of questions: 65
Number of questions to pass: 44
Time allowed: 90 mins
Status: Live
This exam consists of 9 sections described below.
Section 1: Install and update the environment 14% Apply maintenance to the product
Demonstrate an understanding of the IBM Installation Manager and IBM Packaging
Utility and its role in installing, configuring, and maintaining IBM WebSphere
Application Servers and components both locally and remotely.
Perform a silent installation for IBM WebSphere Application Server and fix pack
installations.
Perform post-installation verification.
Troubleshoot installation problems.
Backup and restore the configuration including the use of checkpoints
Section 2: Create a high availability configuration 9% Create multi-node topology and appropriate high availability model.
Manage nodes in an IBM WebSphere Application Server topology.
Configure and manage the HTTP server and the web server plug-in for high
availability.
Configure distributed session management for high availability and failover
scenarios.
Section 3: Configure security 17% Configure user repositories.
Configure SSL for clients and servers.
Implement multiple security domains.
Apply administrative and application security roles.
Configure different authentication and authorization mechanisms.
Configure Java Enterprise, Web and Web Services Security.
Section 4: Monitor and tune the environment 9% Use performance tooling to monitor the IBM WebSphere Application Server
runtime.
Tune parameters that affect IBM WebSphere Application Server performance.
Use the Performance Monitoring Infrastructure (PMI) metrics and poll MBeans for
performance data.
Configure and monitor the WebSphere Application Server caching mechanisms.
Section 5: Troubleshoot post-installation problems 11% Enable High Performance Extensible Logging (HPEL) and view HPEL data.
Enable Cross Component Trace (XCT) and view trace data in XCT Log Viewer.
Use tools to trigger and analyze heap dumps, javacore dumps, system core dumps
and verbose Garbage Collection (GC).
Use "mustgather" documentation and/or the IBM Support Assistant to collect and
analyze diagnostic data or submit data to IBM Support.
Configure, review and analyze log files for the following: First Failure Data
Capture (FFDC), system logs, native logs, and trace logs.
Section 6: Administer and configure the environment 20% Connect databases.
Create and manage Full profiles.
Configure resources.
Illustrate the usage of the Integrated Solutions Console.
Use the capabilities of the Job Manager tooling.
Configure or modify an IBM WebSphere Application Server environment by using
properties files and/or the monitored directory feature.
Configure an external HTTP server for the environment.
Use the standard set of command line tools to perform administrative tasks.
Section 7: Configure Intelligent Management features 6% Use the dynamic cluster elasticity feature.
Create and configure On Demand Routers (ODR) and the ODR plug-in and associated
service policies to enable the dynamic operations.
Use health policies and actions to monitor and react to changing performance in
the environment.
Configure and maintain application editions.
Section 8: Demonstrate an understanding of a multi-tier environment 6% Identify the components and services in an IBM WebSphere Application Server
configuration and describe how they are related or interact.
Demonstrate an understanding of how requests traverse various WebSphere
Application Server ND topologies.
Section 9: Deploy and administer applications 8% Perform partial updates of enterprise applications, web applications, and
business level applications.
Deploy applications to an IBM WebSphere Application Server environment.
The sample test is designed to give the candidate an idea of the content and
format of the questions that will be on the certification exam. Performance on
the sample test is NOT an indicator of performance on the certification exam.
This should not be considered an assessment tool.
This exam has an Assessment Exam option: A9510-418 Assessment: IBM WebSphere
Application Server Network Deployment V9.0 Core Administration
Assessment exams are web-based exams that provides you, at a cheaper costs, the
ability to check your skills before taking the certification exam.
Passing the exam does not award you a certification, and it is only used to help
you assess if you are ready or not to take the certification exam.
You can register for it at Pearson VUE and it will provide you a score report,
showing you how you did in each section.
IBM recommends using a variety of resources to prepare for certification exams.
During your preparation, it is important that you review the exam objectives
periodically to make sure that all the material in the exam objectives is
covered in your choice of preparation methods. It should be noted that there is
not a one-to-one correspondence between these preparation methods and the exam.
Review the exam objectives to see the complete listing of possible topics for
the exam. Use this as your checklist to determine your strengths and those areas
where you will need to focus more attention in your studies and preparation.
This information also includes recommend prerequisite skills and knowledge.
Actual hands-on experience is a critical component in preparing for the exam.
Direct application of the skills learned cannot be substituted by any one other
resource listed here. You must spend time using the product and applying the
skills learned. The exam is looking to measure how well you know how to perform
tasks, not how well you memorize features and functions.
WebSphere Application Server V9 Administration in a Federated Environment
In this course, you learn how to configure and maintain IBM WebSphere
Application Server V9 Network Deployment. You learn how to deploy and create a
deployment manager and federate a cell. In addition, you learn how to create a
cluster within the federated cell.
WebSphere Application Server v9 Administration
In this course, you learn how to configure and maintain IBM WebSphere
Application Server V9 in a single-server environment. You learn how to deploy
enterprise Java applications in a single computer configuration. In addition,
you learn how to work with features of WebSphere Application Server V9, such as
the wsadmin scripting interface, security, and performance monitoring.
Product Documentation
IBM WebSphere Application Server V9.0 Documentation
View the latest IBM WebSphere Application Server traditional V9 documentation
for IBM i, IBM AIX, HP-UX, Linux, Solaris, and Windows operating systems. This
information applies to IBM WebSphere Application Server traditional V9 and to
all subsequent releases and modifications until otherwise indicated in new
editions. QUESTION 1
Which two ways are valid ways to install applications to IBM WebSphere Application Server? (Select two.)
A. wsadminscript
B. JMS messaging
C. IBM Installation Manager
D. IBM Tivoli Access Manager
E. Integrated Solutions Console
Explanation:
Deploy an application or module using the administrative console, wsadmin, programming, or deployment tools.
References:https://www.ibm.com/support/knowledgecenter/en/SSAW57_8.5.5/com.ibm.we bsphere.nd.doc/ae/crun_app_install.html
QUESTION 2
Which is true when an administrator properly updates a single file within an application?
A. The administrator can use apartial application update.
B. The administrator must redeploy the full application file.
C. The administrator can manually update the file on the file system.
D. The administrator must uninstall the application, and then, reinstall with the updated application file.
Answer: C
QUESTION 3
Which is true about software repositories for IBM Installation Manager?
A. Repositories must be local.
B. Repositories must be online.
C. Repositories can be either local or online.
D. Repositories are only in the media package.
Answer: C
Explanation:
IBM Installation Manager is a single installation program that can use remote or local software repositories to install,modify, or update certain IBM products. It determines and shows available packages, checks prerequisites and interdependencies, and installs or modifies the selected packages. You also use IBM Installation Manager to uninstall the packages that it installed.
References:http://www-01.ibm.com/support/docview.wss?uid=swg24023498
QUESTION 4
Which of the following is true about creating multiple security domains?
A. A new security domain can be created only using the administrative console.
B. Global security must be enabled before creating new multiple security domains.
C. Only usersassigned to the security-admin role can create new multiple security domains.
D. If a unique name for the domain is not specified, the system will automatically create one.
Answer: C
Explanation:
Only users assigned to the administrator role can configure multiple security domains.
References:https://www.ibm.com/support/knowledgecenter/SSAW57_8.5.5/com.ibm.websp here.nd.doc/ae/csec_sec_multiple_domains.html
QUESTION 5
Which statement describes the capabilities of the deployment manager?
A. Logical grouping of application servers
B. Created and installed when a node is federated into acell
C. Created automatically when an application server is federated into a cell
D. Manages nodes, node agents, and the configuration repository for the cell
Answer: D
Explanation:
The deployment manager is an administration application that runs in a special application server, which is created when you install the WebSphere Application Server Network Deployment product or when you create a management profile using the deployment manager profile template.
References:https://www.ibm.com/support/knowledgecenter/en/SSAW57_8.5.5/com.ibm.we bsphere.nd.doc/ae/tagt_snsdply_is.html
