Number of questions: 51
Number of questions to pass: 32
Time allowed: 90 mins
Status: Live
The test consists of six sections containing a total of approximately 51 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.
Section 1 - Process Inventory and Prioritization 16%
Identify the scope, project goals and critical success factors.
Build and categorize the process inventory.
Identify candidate processes for a BPM project.
Assist with building the process roadmap.
Assist with evaluating the level of effort for a BPM project.
Build a business case.
Section 2 - Process Discovery 14%
Create a plan for the process discovery sessions, including who will participate in the session roles.
Define the process goals, critical success factors and scope.
Construct a process discovery map.
Identify the stakeholders' roles through the Responsible Accountable Consulted and Informed (RACI) component of the process.
Section 3 - Process Modeling 16%
Demonstrate an understanding of process modeling with BPMN.
Construct process models.
Section 4 - Current State Process Documentation and Analysis 20%
Identify the values for the Suppliers Inputs Process Outputs Customers (SIPOC) component of the process.
Identify and prioritize the process problems/opportunities.
Perform root cause analysis.
Perform value add analysis.
Examine the process performance metrics.
Create a process solution roadmap.
Section 5 - Future State Process Design for IBM Business Process Manager V8.0 24%
Construct and design the future process.
Identify the integration points in the future process.
Modify the future process for implementation in IBM Business Process Manager.
Complete and prioritize the user stories.
Produce the process measurements and reporting requirements
Describe the basic human oriented process capabilities of IBM Business Process Manager
Section 6 - Playback Methodology and Change Management 12%
Demonstrate an understanding of the playback methodology.
Explain the benefits of the playback methodology.
Assist in the definition of the solution approach.
Understand organizational change management approaches for BPM projects.
The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment tool.
To prepare for this test, it is first recommended that you are familiar with the job role description and the parameters this certification is based on, as well as have knowledge of the topics outlined in the test objectives/skills measured on the test. Compare your own technical level to the test objectives and the recommended training resources, and then determine for yourself how much preparation you require. Note that these educational sources are recommended, but not required (*) before taking a certification test.
Before preparing for the certification test, it is recommended that you measure your current level of skill by taking the Sample Test (located from the "Sample/Assessment test" link above)..
You can prepare for the test through the Tutor Approach (classroom, instructor led course) or the Self-Study Approach. Sources within each approach collectively cover the skills measured on the test.
To prepare via the Tutor Approach, take course [ (WB801G or ZB801G) + (WB009G or ZB009G or WB010G or WB011G) ] and refer to the sources with an * in front of them. Note that per this formula, you are required to take 3 courses.
To prepare via the Self-Study Approach, omit the courses, and refer to all other sources with and without the * in front.
(*) Notes:
The recommended educational resources listed are not intended to be a substitute for, but should complement, relevant practical experience.
Extensive product knowledge is required to pass the test.
Every effort has been made to make the recommended educational resources as complete and as accurate as possible, but no warranty of fitness is implied. The resources provided are on an as is basis. IBM shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from course or publication content.
Classroom Course
Course Title: BPM Process Analysis Methods I
Course Duration: 3 Days
Course Number: WB009G
Course Abstract: Please also see alternative option ZB009G (listed under "Online Courses")
In this 3-day instructor-led course, you will learn about business process management (BPM) process analysis and improvement methods and techniques, and how to make your organizations and business units process-oriented.
This interactive course uses a collaborative learning environment to teach best-practice processes that help organizations with the decomposition of a business unit or group within an enterprise. The course also offers hands-on demonstrations and a predefined case study exercise that are designed to reinforce the concepts and skills covered in the lectures.
The course begins with an overview of business process management and change management concepts. You will learn about managing upstream and downstream impacts and the cross-functional importance of processes to the overall objectives of an organization. The course explains important concepts and activities such as process analysis, process improvement, working with as-is and to-be processes, Business Process Modeling Notation (BPMN), and identifying and working with key performance indicators (KPIs).
In addition, the course introduces you to IBM Blueworks Live, which is a software as a service (SaaS) offering that can help organizations quickly document and improve business processes by enabling collaboration and process automation in a secure, cloud-based environment.
Notes:
this course (incl. student notebook and student exercises) fully covers test objectives 1B, 1C, 1D, 1F, 2A, 2B, 2D, 4B, 4D, 4E, 4F, 6A, 6B,
this course (incl. student notebook and student exercises) partially covers test objectives 1A, 2C, 3A, 3B, 4A, 5A, 5C, 5D, 5E,
this course (incl. student notebook and student exercises) does not cover test objectives 1E, 4C, 5B, 5F, 6C, 6D
Course Title: Process Modeling with IBM Business Process Manager Standard V8
Course Duration: 2 Days
Course Number: WB801G
Course Abstract: Please also see alternative option ZB801G (listed under "Online Courses")
This 2-day instructor-led course integrates business process management (BPM) methodology training with IBM Business Process Manager training.
IBM Business Process Manager is a comprehensive BPM platform that can provide you with the visibility and insight that you need to effectively manage the business processes of your organization.
In this course, you will learn about the core process modeling skills, project development methodology, and delivery good practice patterns that can improve the speed and quality of process definition and implementation efforts. You will use the IBM Process Designer component of IBM Business Process Manager to create a business process definition (BPD) from business requirements that are identified during process analysis. The course begins with an overview of business process management (BPM) and process modeling. You will learn how to make team collaboration more efficient by enabling all team members to use standard process model elements and notation, which makes expressing and interpreting business requirements consistent throughout the BPM lifecycle.
You will also learn how to build an agile and flexible shared process model that key business stakeholders understand and developers can implement, and that can be adjusted to accommodate process changes. In addition, you will learn how to work within the parameters of the BPM lifecycle methodology to maximize the function of IBM Business Process Manager and project development good practices.
Notes:
this course (incl. student notebook and student exercises) fully covers test objectives 5B
this course (incl. student notebook and student exercises) partially covers test objectives 1C, 2C, 3A, 3B, 5A, 5C, 6A
this course (incl. student notebook and student exercises) does not cover test objectives 1A, 1B, 1D, 1E, 1F, 2A, 2B, 2D, 4A, 4B, 4C, 4D, 4E, 4F, 5D, 5E, 5F, 6B, 6C, 6D
Online course
BPM Process Analysis Methods I (SPVC)
Please also see alternative option WB009G.
Process Modeling with IBM Business Process Manager Standard V8 (Self-paced)
Please also see alternative option WB801G.
Redbook
* Scaling BPM Adoption from Project to Program
Web Resource
BlueworksLive Help - Using Blueworks Live > Process Diagram View > BPMN modeling shapes
Measuring and improving business processes - Simulating and optimizing processes
Chapt. 10.4.2, p. 240
BWL Ref: All circles represent Events:
Using Blueworks Live - Process Diagram View - BPMN modeling shapes
Using Bluework Live - Adding details - Participants
All rectangles represent Activities or Sub-processes
Blueworks Live help
Section 10.4 Events , p. 233
Using Blueworks Live - Adding Detail - Inputs and Outputs
* Task Assignment FAQ
Determine the Root Cause: 5 Whys
All diamonds represent Gateways
Adding lanes to a BPD
Using Bluework Live - Program Diagram View - BPMN Modeling Shapes
Key Performance Indicators
Managing processes and workload using dashboards in Process Portal
Value Stream Mapping
Overview
PartnerWorld Code: 15010802
Replaces PW Code: 15010801
Status: Live
This intermediate level certification is intended for BPM analysts who discover, define and analyze complex processes within a functional area. These BPM analysts lead and facilitate the process discovery phase of IBM BPM projects, and communicate business needs for process-oriented solutions.
These BPM analysts are expected to:
perform process inventory and prioritization following the IBM BPM methodology.
execute the Process Discovery phases, address the goals and create the deliverables following the IBM BPM methodology.
discover, define, analyze, improve, and model a process in Blueworks Live.
identify the business case, requirements and key opportunities.
define the business level of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
understand the functionalities and capabilities of IBM Business Process Manager V8.0 for delivering executable BPM processes.
design future state processes for IBM Business Process Manager V8.0 with Blueworks Live
understand the IBM playback methodology and be familiar with change management approaches.
These BPM analysts are generally self-sufficient and able to perform most of the tasks involved in the role with limited assistance from peers, product documentation and vendor support services.
To attain the IBM Certified BPM Analyst - Blueworks Live; Business Process Manager Express or Standard Edition V8.0 certification, candidates must pass 1 test. To prepare for the test it is recommended for one to refer to the job role and recommended prerequisite skills, and click the link to the test below to refer to the test objectives and the Test preparation tab.
Recommended Prerequisite Skills
(Knowledge and foundational skills one needs to possess before acquiring skills measured on the certification test.)
Have familiarity with: the Software Development Lifecycle (SDLC) and using Agile methodology. business process analysis techniques, including discovery and improvement.
Requirements
This certification requires 1 exam
Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.
C9550-275 - Blueworks Live IBM Business Process Manager Express or Standard Edition V8.0 BPM Analysis
contains questions requiring single and multiple answers. For multiple-answer questions, you need to choose all required options to get the answer correct. You will be advised how many options make up the correct answer. is designed to provide diagnostic feedback on the Examination Score Report, correlating back to the test objectives, informing the test taker how he or she did on each section of the test. As a result, to maintain the integrity of each test, questions and answers are not distributed.
QUESTION 1
A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
? Equipment was not ordered until week 2
? The manager did not complete the new hire checklist.
? The manager did not know how to access the checklist.
? No one communicated to the manager how to access the checklist.
? No communication plan for the on-boarding process.
? The root cause of the initial problem was that no one communicated to the manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?
A. 5 Whys
B. 5 Whats
C. 5 Whens
D. 5 Whos
Answer: A
QUESTION 2
A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.
Identify the "Non-Value Add" activities in this process.
A. "Inform Dept. of Labor" & "Terminate the application"
B. "Inform Dept. of Labor" & "Check to make sure budget is available"
C. "Complete the hiring request form correctly" & "Terminate the application"
D. "Complete the hiring request form correctly" & "Check to make sure budget is available"
Answer: D
QUESTION 3
A company needs to improve their hiring process and hired a BPM analyst to map the current state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM analyst that the hiring request is reviewed by both the human resource admin and the human resource manager. How should the BPM analyst document the participant role for this activity?
A. Assign the admin as the participant since the admin is paid less.
B. Assign the manager as the participant since the admin reports to the manager.
C. Break the "Review" task into separate tasks and define who does what.
D. Pick either the admin or the manager and assign the "Review" task to that role.
Answer: C
QUESTION 4
The BPM analyst is recommending the playback methodology to be followed during development. When the company asks the analyst what is the basis for the playback methodology, how should the BPM analyst respond?
A. Iterative development
B. V-model development
C. Waterfall development
D. Cleanroom development
Answer: A
QUESTION 5
A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?
A. Policy, Technology, Organization and People
B. Policy, Data, Organization and People
C. Process, Technology, Organization and People
D. Process, Data, Organization and People
Answer: C
Number of questions to pass: 32
Time allowed: 90 mins
Status: Live
The test consists of six sections containing a total of approximately 51 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.
Section 1 - Process Inventory and Prioritization 16%
Identify the scope, project goals and critical success factors.
Build and categorize the process inventory.
Identify candidate processes for a BPM project.
Assist with building the process roadmap.
Assist with evaluating the level of effort for a BPM project.
Build a business case.
Section 2 - Process Discovery 14%
Create a plan for the process discovery sessions, including who will participate in the session roles.
Define the process goals, critical success factors and scope.
Construct a process discovery map.
Identify the stakeholders' roles through the Responsible Accountable Consulted and Informed (RACI) component of the process.
Section 3 - Process Modeling 16%
Demonstrate an understanding of process modeling with BPMN.
Construct process models.
Section 4 - Current State Process Documentation and Analysis 20%
Identify the values for the Suppliers Inputs Process Outputs Customers (SIPOC) component of the process.
Identify and prioritize the process problems/opportunities.
Perform root cause analysis.
Perform value add analysis.
Examine the process performance metrics.
Create a process solution roadmap.
Section 5 - Future State Process Design for IBM Business Process Manager V8.0 24%
Construct and design the future process.
Identify the integration points in the future process.
Modify the future process for implementation in IBM Business Process Manager.
Complete and prioritize the user stories.
Produce the process measurements and reporting requirements
Describe the basic human oriented process capabilities of IBM Business Process Manager
Section 6 - Playback Methodology and Change Management 12%
Demonstrate an understanding of the playback methodology.
Explain the benefits of the playback methodology.
Assist in the definition of the solution approach.
Understand organizational change management approaches for BPM projects.
The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment tool.
To prepare for this test, it is first recommended that you are familiar with the job role description and the parameters this certification is based on, as well as have knowledge of the topics outlined in the test objectives/skills measured on the test. Compare your own technical level to the test objectives and the recommended training resources, and then determine for yourself how much preparation you require. Note that these educational sources are recommended, but not required (*) before taking a certification test.
Before preparing for the certification test, it is recommended that you measure your current level of skill by taking the Sample Test (located from the "Sample/Assessment test" link above)..
You can prepare for the test through the Tutor Approach (classroom, instructor led course) or the Self-Study Approach. Sources within each approach collectively cover the skills measured on the test.
To prepare via the Tutor Approach, take course [ (WB801G or ZB801G) + (WB009G or ZB009G or WB010G or WB011G) ] and refer to the sources with an * in front of them. Note that per this formula, you are required to take 3 courses.
To prepare via the Self-Study Approach, omit the courses, and refer to all other sources with and without the * in front.
(*) Notes:
The recommended educational resources listed are not intended to be a substitute for, but should complement, relevant practical experience.
Extensive product knowledge is required to pass the test.
Every effort has been made to make the recommended educational resources as complete and as accurate as possible, but no warranty of fitness is implied. The resources provided are on an as is basis. IBM shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from course or publication content.
Classroom Course
Course Title: BPM Process Analysis Methods I
Course Duration: 3 Days
Course Number: WB009G
Course Abstract: Please also see alternative option ZB009G (listed under "Online Courses")
In this 3-day instructor-led course, you will learn about business process management (BPM) process analysis and improvement methods and techniques, and how to make your organizations and business units process-oriented.
This interactive course uses a collaborative learning environment to teach best-practice processes that help organizations with the decomposition of a business unit or group within an enterprise. The course also offers hands-on demonstrations and a predefined case study exercise that are designed to reinforce the concepts and skills covered in the lectures.
The course begins with an overview of business process management and change management concepts. You will learn about managing upstream and downstream impacts and the cross-functional importance of processes to the overall objectives of an organization. The course explains important concepts and activities such as process analysis, process improvement, working with as-is and to-be processes, Business Process Modeling Notation (BPMN), and identifying and working with key performance indicators (KPIs).
In addition, the course introduces you to IBM Blueworks Live, which is a software as a service (SaaS) offering that can help organizations quickly document and improve business processes by enabling collaboration and process automation in a secure, cloud-based environment.
Notes:
this course (incl. student notebook and student exercises) fully covers test objectives 1B, 1C, 1D, 1F, 2A, 2B, 2D, 4B, 4D, 4E, 4F, 6A, 6B,
this course (incl. student notebook and student exercises) partially covers test objectives 1A, 2C, 3A, 3B, 4A, 5A, 5C, 5D, 5E,
this course (incl. student notebook and student exercises) does not cover test objectives 1E, 4C, 5B, 5F, 6C, 6D
Course Title: Process Modeling with IBM Business Process Manager Standard V8
Course Duration: 2 Days
Course Number: WB801G
Course Abstract: Please also see alternative option ZB801G (listed under "Online Courses")
This 2-day instructor-led course integrates business process management (BPM) methodology training with IBM Business Process Manager training.
IBM Business Process Manager is a comprehensive BPM platform that can provide you with the visibility and insight that you need to effectively manage the business processes of your organization.
In this course, you will learn about the core process modeling skills, project development methodology, and delivery good practice patterns that can improve the speed and quality of process definition and implementation efforts. You will use the IBM Process Designer component of IBM Business Process Manager to create a business process definition (BPD) from business requirements that are identified during process analysis. The course begins with an overview of business process management (BPM) and process modeling. You will learn how to make team collaboration more efficient by enabling all team members to use standard process model elements and notation, which makes expressing and interpreting business requirements consistent throughout the BPM lifecycle.
You will also learn how to build an agile and flexible shared process model that key business stakeholders understand and developers can implement, and that can be adjusted to accommodate process changes. In addition, you will learn how to work within the parameters of the BPM lifecycle methodology to maximize the function of IBM Business Process Manager and project development good practices.
Notes:
this course (incl. student notebook and student exercises) fully covers test objectives 5B
this course (incl. student notebook and student exercises) partially covers test objectives 1C, 2C, 3A, 3B, 5A, 5C, 6A
this course (incl. student notebook and student exercises) does not cover test objectives 1A, 1B, 1D, 1E, 1F, 2A, 2B, 2D, 4A, 4B, 4C, 4D, 4E, 4F, 5D, 5E, 5F, 6B, 6C, 6D
Online course
BPM Process Analysis Methods I (SPVC)
Please also see alternative option WB009G.
Process Modeling with IBM Business Process Manager Standard V8 (Self-paced)
Please also see alternative option WB801G.
Redbook
* Scaling BPM Adoption from Project to Program
Web Resource
BlueworksLive Help - Using Blueworks Live > Process Diagram View > BPMN modeling shapes
Measuring and improving business processes - Simulating and optimizing processes
Chapt. 10.4.2, p. 240
BWL Ref: All circles represent Events:
Using Blueworks Live - Process Diagram View - BPMN modeling shapes
Using Bluework Live - Adding details - Participants
All rectangles represent Activities or Sub-processes
Blueworks Live help
Section 10.4 Events , p. 233
Using Blueworks Live - Adding Detail - Inputs and Outputs
* Task Assignment FAQ
Determine the Root Cause: 5 Whys
All diamonds represent Gateways
Adding lanes to a BPD
Using Bluework Live - Program Diagram View - BPMN Modeling Shapes
Key Performance Indicators
Managing processes and workload using dashboards in Process Portal
Value Stream Mapping
Overview
PartnerWorld Code: 15010802
Replaces PW Code: 15010801
Status: Live
This intermediate level certification is intended for BPM analysts who discover, define and analyze complex processes within a functional area. These BPM analysts lead and facilitate the process discovery phase of IBM BPM projects, and communicate business needs for process-oriented solutions.
These BPM analysts are expected to:
perform process inventory and prioritization following the IBM BPM methodology.
execute the Process Discovery phases, address the goals and create the deliverables following the IBM BPM methodology.
discover, define, analyze, improve, and model a process in Blueworks Live.
identify the business case, requirements and key opportunities.
define the business level of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
understand the functionalities and capabilities of IBM Business Process Manager V8.0 for delivering executable BPM processes.
design future state processes for IBM Business Process Manager V8.0 with Blueworks Live
understand the IBM playback methodology and be familiar with change management approaches.
These BPM analysts are generally self-sufficient and able to perform most of the tasks involved in the role with limited assistance from peers, product documentation and vendor support services.
To attain the IBM Certified BPM Analyst - Blueworks Live; Business Process Manager Express or Standard Edition V8.0 certification, candidates must pass 1 test. To prepare for the test it is recommended for one to refer to the job role and recommended prerequisite skills, and click the link to the test below to refer to the test objectives and the Test preparation tab.
Recommended Prerequisite Skills
(Knowledge and foundational skills one needs to possess before acquiring skills measured on the certification test.)
Have familiarity with: the Software Development Lifecycle (SDLC) and using Agile methodology. business process analysis techniques, including discovery and improvement.
Requirements
This certification requires 1 exam
Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.
C9550-275 - Blueworks Live IBM Business Process Manager Express or Standard Edition V8.0 BPM Analysis
contains questions requiring single and multiple answers. For multiple-answer questions, you need to choose all required options to get the answer correct. You will be advised how many options make up the correct answer. is designed to provide diagnostic feedback on the Examination Score Report, correlating back to the test objectives, informing the test taker how he or she did on each section of the test. As a result, to maintain the integrity of each test, questions and answers are not distributed.
QUESTION 1
A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
? Equipment was not ordered until week 2
? The manager did not complete the new hire checklist.
? The manager did not know how to access the checklist.
? No one communicated to the manager how to access the checklist.
? No communication plan for the on-boarding process.
? The root cause of the initial problem was that no one communicated to the manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?
A. 5 Whys
B. 5 Whats
C. 5 Whens
D. 5 Whos
Answer: A
QUESTION 2
A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.
Identify the "Non-Value Add" activities in this process.
A. "Inform Dept. of Labor" & "Terminate the application"
B. "Inform Dept. of Labor" & "Check to make sure budget is available"
C. "Complete the hiring request form correctly" & "Terminate the application"
D. "Complete the hiring request form correctly" & "Check to make sure budget is available"
Answer: D
QUESTION 3
A company needs to improve their hiring process and hired a BPM analyst to map the current state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM analyst that the hiring request is reviewed by both the human resource admin and the human resource manager. How should the BPM analyst document the participant role for this activity?
A. Assign the admin as the participant since the admin is paid less.
B. Assign the manager as the participant since the admin reports to the manager.
C. Break the "Review" task into separate tasks and define who does what.
D. Pick either the admin or the manager and assign the "Review" task to that role.
Answer: C
QUESTION 4
The BPM analyst is recommending the playback methodology to be followed during development. When the company asks the analyst what is the basis for the playback methodology, how should the BPM analyst respond?
A. Iterative development
B. V-model development
C. Waterfall development
D. Cleanroom development
Answer: A
QUESTION 5
A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?
A. Policy, Technology, Organization and People
B. Policy, Data, Organization and People
C. Process, Technology, Organization and People
D. Process, Data, Organization and People
Answer: C
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