1Z0-325 Oracle RightNow Cloud Service 2016 Implementation Essentials

Duration: 150 minutes
Number of Questions:  80
Passing Score: 60%
Beta exam scores will be available in CertView approximately March 18, 2016.
Validated Against:  Exam has been validated against Oracle RightNow Cloud Service 15.8
Format: Multiple Choice

Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under 'Validated Statement' and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.

Application Appearance
Create and implement Workspaces
Create and implement Navigation Sets
Create Customizable Menus
Create Agent Workflows
Create Agent scripts within the Scripts Explorer

Staff Management
Create Profiles
Create Staff Accounts
Describe Password configurations and their functions

Answer Management
Describe typical answer management components and usage
Manage Search Priority Words
Create and manage Word List Files and the Dictionary
Create and manage Access Levels

Site Configuration Admin
Describe Custom Fields and their usage
Create Business Rules
Explain Standard Text and its application
Explain Service Variables and their application
Create and manage Service Level Agreements
Configure Cloud Monitor
Configure Custom Objects
Describe incident management
Manage Message Bases
Manage the System Configuration settings
Explain Mailboxes and their usage
Configure Message Templates and System Interface configurations
Explain Product, Category, and Disposition usage
Create and manage Guided Assistance and its application
Explain the File Menu and CX options features and their usage

RightNow Analytics
Create and configure Custom Reports
Create and manage Scheduled Reports

Feedback/Surveys
Create and manage Surveys and Mailings

Chat & Co-Browse
Create and manage Chat configurations and rules
Create and manage Co-Browse configurations

Customer Portal
Customize and manage Templates, Pages, and Themes
Describe Customer Portal deployment protocols
Customize and manage Tags, Widgets, and Assets

QUESTION 1
Your customer would like to set up the following configuration:
If (or when) a customer replies to an agent's response to their original question, the end customer's incident must be assigned to any available agent.
The current setup leaves incidents assigned to the responding agent.
Select two configurations to enable the assignments to be correct.

A. Escalate the incident after an hour in incident rules.
B. Remove the incident agent assignment in incident rules.
C. Assign the incident to the agent group in incident rules.
D. Email the incident details to the agent group in incident rules.
E. Enable the incident queue for “Round Robin logged in.”
F. Set the response option for reassign on response to “No Change.”

Answer: C,E

QUESTION 2
Which three statements are true about the Oracle Service Cloud File menu? (Choose three.)

A. provides an exit from the application
B. provides quick access to any of the interfaces that may be available for an agent
C. can contain a shortcut for adding new records such as Contacts or Incidents
D. provides context-sensitive help for the agent
E. can include shortcuts to commonly used reports

Answer: A,B,D

QUESTION 3

Your customer wants agents to respond to specific product questions in a uniform manner.
They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated,
so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)

A. Category Text
B. Chat URL
C. Incident Text
D. Chat Text
E. Product Text
F. Answer Text
G. Rule Text
H. End User Text

Answer: A,E,G

QUESTION 4
During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement? (Choose three.)

A. Update the config verb CP_HOME_URL.
B. Update the config verb CP_LOGIN_URL.
C. Delete the home.php file from the customer portal site.
D. Remove the “Home page” navigation option from the template file.
E. Update the site.css file to remove references to the Home page.

Answer: A,D,E

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C9550-275 Blueworks Live IBM Business Process Manager Express or Standard Edition V8.0 BPM Analysis

Number of questions: 51
Number of questions to pass: 32
Time allowed: 90 mins
Status: Live

The test consists of six sections containing a total of approximately 51 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 - Process Inventory and Prioritization 16%
Identify the scope, project goals and critical success factors.
Build and categorize the process inventory.
Identify candidate processes for a BPM project.
Assist with building the process roadmap.
Assist with evaluating the level of effort for a BPM project.
Build a business case.

Section 2 - Process Discovery 14%
Create a plan for the process discovery sessions, including who will participate in the session roles.
Define the process goals, critical success factors and scope.
Construct a process discovery map.
Identify the stakeholders' roles through the Responsible Accountable Consulted and Informed (RACI) component of the process.

Section 3 - Process Modeling 16%
Demonstrate an understanding of process modeling with BPMN.
Construct process models.

Section 4 - Current State Process Documentation and Analysis 20%
Identify the values for the Suppliers Inputs Process Outputs Customers (SIPOC) component of the process.
Identify and prioritize the process problems/opportunities.
Perform root cause analysis.
Perform value add analysis.
Examine the process performance metrics.
Create a process solution roadmap.

Section 5 - Future State Process Design for IBM Business Process Manager V8.0 24%
Construct and design the future process.
Identify the integration points in the future process.
Modify the future process for implementation in IBM Business Process Manager.
Complete and prioritize the user stories.
Produce the process measurements and reporting requirements
Describe the basic human oriented process capabilities of IBM Business Process Manager

Section 6 - Playback Methodology and Change Management 12%
Demonstrate an understanding of the playback methodology.
Explain the benefits of the playback methodology.
Assist in the definition of the solution approach.
Understand organizational change management approaches for BPM projects.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment tool.

To prepare for this test, it is first recommended that you are familiar with the job role description and the parameters this certification is based on, as well as have knowledge of the topics outlined in the test objectives/skills measured on the test. Compare your own technical level to the test objectives and the recommended training resources, and then determine for yourself how much preparation you require. Note that these educational sources are recommended, but not required (*) before taking a certification test.

Before preparing for the certification test, it is recommended that you measure your current level of skill by taking the Sample Test (located from the "Sample/Assessment test" link above)..

You can prepare for the test through the Tutor Approach (classroom, instructor led course) or the Self-Study Approach. Sources within each approach collectively cover the skills measured on the test.

To prepare via the Tutor Approach, take course [ (WB801G or ZB801G) + (WB009G or ZB009G or WB010G or WB011G) ] and refer to the sources with an * in front of them. Note that per this formula, you are required to take 3 courses.

To prepare via the Self-Study Approach, omit the courses, and refer to all other sources with and without the * in front.

(*) Notes:

The recommended educational resources listed are not intended to be a substitute for, but should complement, relevant practical experience.
Extensive product knowledge is required to pass the test.
Every effort has been made to make the recommended educational resources as complete and as accurate as possible, but no warranty of fitness is implied. The resources provided are on an as is basis. IBM shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from course or publication content.

Classroom Course

Course Title: BPM Process Analysis Methods I

Course Duration: 3 Days

Course Number: WB009G

Course Abstract: Please also see alternative option ZB009G (listed under "Online Courses")

In this 3-day instructor-led course, you will learn about business process management (BPM) process analysis and improvement methods and techniques, and how to make your organizations and business units process-oriented.

This interactive course uses a collaborative learning environment to teach best-practice processes that help organizations with the decomposition of a business unit or group within an enterprise. The course also offers hands-on demonstrations and a predefined case study exercise that are designed to reinforce the concepts and skills covered in the lectures.

The course begins with an overview of business process management and change management concepts. You will learn about managing upstream and downstream impacts and the cross-functional importance of processes to the overall objectives of an organization. The course explains important concepts and activities such as process analysis, process improvement, working with as-is and to-be processes, Business Process Modeling Notation (BPMN), and identifying and working with key performance indicators (KPIs).

In addition, the course introduces you to IBM Blueworks Live, which is a software as a service (SaaS) offering that can help organizations quickly document and improve business processes by enabling collaboration and process automation in a secure, cloud-based environment.

Notes:

this course (incl. student notebook and student exercises) fully covers test objectives 1B, 1C, 1D, 1F, 2A, 2B, 2D, 4B, 4D, 4E, 4F, 6A, 6B,

this course (incl. student notebook and student exercises) partially covers test objectives 1A, 2C, 3A, 3B, 4A, 5A, 5C, 5D, 5E,

this course (incl. student notebook and student exercises) does not cover test objectives 1E, 4C, 5B, 5F, 6C, 6D

Course Title: Process Modeling with IBM Business Process Manager Standard V8

Course Duration: 2 Days

Course Number: WB801G

Course Abstract: Please also see alternative option ZB801G (listed under "Online Courses")

This 2-day instructor-led course integrates business process management (BPM) methodology training with IBM Business Process Manager training.

IBM Business Process Manager is a comprehensive BPM platform that can provide you with the visibility and insight that you need to effectively manage the business processes of your organization.

In this course, you will learn about the core process modeling skills, project development methodology, and delivery good practice patterns that can improve the speed and quality of process definition and implementation efforts. You will use the IBM Process Designer component of IBM Business Process Manager to create a business process definition (BPD) from business requirements that are identified during process analysis. The course begins with an overview of business process management (BPM) and process modeling. You will learn how to make team collaboration more efficient by enabling all team members to use standard process model elements and notation, which makes expressing and interpreting business requirements consistent throughout the BPM lifecycle.

You will also learn how to build an agile and flexible shared process model that key business stakeholders understand and developers can implement, and that can be adjusted to accommodate process changes. In addition, you will learn how to work within the parameters of the BPM lifecycle methodology to maximize the function of IBM Business Process Manager and project development good practices.

Notes:

this course (incl. student notebook and student exercises) fully covers test objectives 5B

this course (incl. student notebook and student exercises) partially covers test objectives 1C, 2C, 3A, 3B, 5A, 5C, 6A

this course (incl. student notebook and student exercises) does not cover test objectives 1A, 1B, 1D, 1E, 1F, 2A, 2B, 2D, 4A, 4B, 4C, 4D, 4E, 4F, 5D, 5E, 5F, 6B, 6C, 6D

Online course

BPM Process Analysis Methods I (SPVC)

Please also see alternative option WB009G.

Process Modeling with IBM Business Process Manager Standard V8 (Self-paced)

Please also see alternative option WB801G.
Redbook

* Scaling BPM Adoption from Project to Program

Web Resource

BlueworksLive Help - Using Blueworks Live > Process Diagram View > BPMN modeling shapes

Measuring and improving business processes - Simulating and optimizing processes

Chapt. 10.4.2, p. 240

BWL Ref: All circles represent Events:

Using Blueworks Live - Process Diagram View - BPMN modeling shapes

Using Bluework Live - Adding details - Participants

All rectangles represent Activities or Sub-processes

Blueworks Live help

Section 10.4 Events , p. 233

Using Blueworks Live - Adding Detail - Inputs and Outputs

* Task Assignment FAQ

Determine the Root Cause: 5 Whys

All diamonds represent Gateways

Adding lanes to a BPD

Using Bluework Live - Program Diagram View - BPMN Modeling Shapes

Key Performance Indicators

Managing processes and workload using dashboards in Process Portal

Value Stream Mapping

Overview
PartnerWorld Code: 15010802
Replaces PW Code: 15010801

Status: Live
This intermediate level certification is intended for BPM analysts who discover, define and analyze complex processes within a functional area. These BPM analysts lead and facilitate the process discovery phase of IBM BPM projects, and communicate business needs for process-oriented solutions.

These BPM analysts are expected to:
perform process inventory and prioritization following the IBM BPM methodology.
execute the Process Discovery phases, address the goals and create the deliverables following the IBM BPM methodology.
discover, define, analyze, improve, and model a process in Blueworks Live.
identify the business case, requirements and key opportunities.
define the business level of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
understand the functionalities and capabilities of IBM Business Process Manager V8.0 for delivering executable BPM processes.
design future state processes for IBM Business Process Manager V8.0 with Blueworks Live
understand the IBM playback methodology and be familiar with change management approaches.

These BPM analysts are generally self-sufficient and able to perform most of the tasks involved in the role with limited assistance from peers, product documentation and vendor support services.

To attain the IBM Certified BPM Analyst - Blueworks Live; Business Process Manager Express or Standard Edition V8.0 certification, candidates must pass 1 test. To prepare for the test it is recommended for one to refer to the job role and recommended prerequisite skills, and click the link to the test below to refer to the test objectives and the Test preparation tab.
Recommended Prerequisite Skills

(Knowledge and foundational skills one needs to possess before acquiring skills measured on the certification test.)

Have familiarity with: the Software Development Lifecycle (SDLC) and using Agile methodology. business process analysis techniques, including discovery and improvement.

Requirements

This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C9550-275 - Blueworks Live IBM Business Process Manager Express or Standard Edition V8.0 BPM Analysis

contains questions requiring single and multiple answers. For multiple-answer questions, you need to choose all required options to get the answer correct. You will be advised how many options make up the correct answer. is designed to provide diagnostic feedback on the Examination Score Report, correlating back to the test objectives, informing the test taker how he or she did on each section of the test. As a result, to maintain the integrity of each test, questions and answers are not distributed.

---

QUESTION 1
A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
? Equipment was not ordered until week 2
? The manager did not complete the new hire checklist.
? The manager did not know how to access the checklist.
? No one communicated to the manager how to access the checklist.
? No communication plan for the on-boarding process.
? The root cause of the initial problem was that no one communicated to the manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?

A. 5 Whys
B. 5 Whats
C. 5 Whens
D. 5 Whos

Answer: A

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QUESTION 2
A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.
Identify the "Non-Value Add" activities in this process.

A. "Inform Dept. of Labor" & "Terminate the application"
B. "Inform Dept. of Labor" & "Check to make sure budget is available"
C. "Complete the hiring request form correctly" & "Terminate the application"
D. "Complete the hiring request form correctly" & "Check to make sure budget is available"

Answer: D

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QUESTION 3
A company needs to improve their hiring process and hired a BPM analyst to map the current state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM analyst that the hiring request is reviewed by both the human resource admin and the human resource manager. How should the BPM analyst document the participant role for this activity?

A. Assign the admin as the participant since the admin is paid less.
B. Assign the manager as the participant since the admin reports to the manager.
C. Break the "Review" task into separate tasks and define who does what.
D. Pick either the admin or the manager and assign the "Review" task to that role.

Answer: C

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QUESTION 4
The BPM analyst is recommending the playback methodology to be followed during development. When the company asks the analyst what is the basis for the playback methodology, how should the BPM analyst respond?

A. Iterative development
B. V-model development
C. Waterfall development
D. Cleanroom development

Answer: A

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QUESTION 5
A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?

A. Policy, Technology, Organization and People
B. Policy, Data, Organization and People
C. Process, Technology, Organization and People
D. Process, Data, Organization and People

Answer: C

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C9520-427 IBM Digital Experience 8.5 Fundamentals

Number of questions: 64
Number of questions to pass: 43
Time allowed: 90 mins
Status: Live

Exam 427: IBM Digital Experience 8.5 Fundamentals

Exam Competencies
Exam Type: Multiple Choice

Section 1: IBM WebSphere Portal 48%
Understand IBM WebSphere Portal offerings
Identify the prerequisites
Understand the unsupported/deprecated features
Understand IBM WebSphere Portal version coexistence
Discuss architecture concepts
Understand integration with other products
Understand Performance considerations
Install IBM Installation Manager
Install IBM WebSphere Application Server
Install IBM WebSphere Portal
Install upgrades/fixes
Configure IBM WebSphere Portal for databases
Set up security
Understand the ability to troubleshoot simple issues
Understand responsive design
Discuss the usage of WebDAV within IBM WebSphere Portal
Understand the high-level migration paths
Enable Single Sign-On
Understand Web Application Bridge use case
Understand Unified Task List portlet
Understand the capabilities of Portal Search
Describe managed pages
Understand the Theme Analyzer
Deploy Portal profiles and communities
Understand Virtual Portal use cases and best practices
Understand the concepts of a cluster
Understand deployment strategies using ReleaseBuilder
Work with community pages
Understand integration with analytics tools
Understand IBM Worklight Integration with IBM WebSphere Portal

Section 2: IBM Web Content Manager 25%
Understand content creation
Create a new page
Edit current page
Understand the content template catalog
Understand Syndication basics
Understand WebDAV basics
Work with Digital Data Connector
Work with Web Content Viewer portlets
Understand workflows
Understand Categorization
Understand Tagging
Enable multilingual sites with MLS
Understand troubleshooting options for content issues with the WCM Tools portlet

Section 3: IBM Web Experience Factory 14%
Understand the concept of builders
Understand visual designer
Understand model wizards
Import/Export IBM Web Experience Factory Archives
Understand how WEF can connect to a database
Debug a Web Experience Factory application
Understand manual and automated deployment
Understand creation of secure web apps with Web Experience Factory
Understand mobile enablement of an application

Section 4: IBM Forms 6%
Identify pre-requisites
Understand the concept of Extension points (IFX, API, Servlets, Portlets)
Understand Install Forms Server
Understand integration possibilities

Section 5: IBM Forms Experience Builder 6%
Understand FEB Design Functions
Identify pre-requisites
Understand integration and extension points (Understand the concept of REST API, Services, Custom Transports, JavaScript)
Understand Manage/Use Tab Function (duplicate/Deploy/History/View Response)
This exam has an Assessment Exam option: A9520-427 Assessment: IBM Digital Experience 8.5 Fundamentals

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.

This assessment exam is available in: English
Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

IBM Collaboration Solutions highly recommends using a variety of resources to prepare for certification exams. During your preparation, it is important that you review the exam objectives periodically to make sure that all of the material in the exam objectives is covered in your choice of preparation methods. It should be noted that there is not a one-to-one correspondence between these preparation methods and the exam.

Review the exam objectives to see the complete listing of possible topics for the exam. Use this as your checklist to determine your strengths and those areas where you will need to focus more attention in your studies and preparation. This information also includes recommend prerequisite skills and knowledge.

Actual hands-on experience is a critical component in preparing for the exam. Direct application of the skills learned cannot be substituted by any one other resource listed here. You must spend time using the product and applying the skills learned. The exam is looking to measure how well you know how to perform tasks, not how well you memorize features and functions.
Product Documentation

IBM Forms Documentation
This page provides an entry point to product information about IBM Forms. Use the links in the Table of Contents to find documentation for specific versions and editions of this product family. Generated links to developerWorks, Redbooks, and white papers are also provided when articles about the product are available. On this page, you can find entry points to sites that help you learn more about this product and other IBM products. There are also links to web sites that help you find support and stay current.

IBM Web Experience Factory 8.5 documentation
IBM Web Experience Factory creates applications with rich, interactive digital experiences for delivery on desktop browsers, smartphones, tablets, and IBM Worklight. This rapid application development tool enables developers to build custom web portlets, widgets, and applications for IBM WebSphere Portal, IBM Worklight, and IBM WebSphere Application Server environments.

Exceptional Digital Experience: IBM WebSphere Portal and IBM Web Content Manager 8.5 Documentation

Welcome to the documentation for IBM's Exceptional Digital Experience. Find information about how to install, maintain, and use: IBM Web Content Manager, IBM WebSphere Portal, and IBM WebSphere Portal Enable for z/OS.

IBM WebSphere Portal Express Documentation
This page provides an entry point to product information about WebSphere Portal Express. Use the links in the Table of Contents to find documentation for specific versions and editions of this product family. Generated links to developerWorks, Redbooks, and white papers are also provided when articles about the product are available. On this page, you can find entry points to sites that help you learn more about this product and other IBM products. There are also links to web sites that help you find support and stay current.

IBM Case Manager Documentation
This page provides an entry point to product information about Case Manager. Use the links in the Table of Contents to find documentation for specific versions and editions of this product family. Generated links to developerWorks, Redbooks, and white papers are also provided when articles about the product are available. On this page, you can find entry points to sites that help you learn more about this product and other IBM products. There are also links to web sites that help you find support and stay current.

WebSphere Application Server, Network Deployment, V8.5.5 documentation
View the latest WebSphere Application Server, Network Deployment documentation. This information applies to Version 8.5.5 and to all subsequent releases and modifications until otherwise indicated in new editions.

WebSphere Application Server V8.5 Concepts, Planning and Design Guide
IBM WebSphere Application Server is the leading software foundation for service-oriented architecture (SOA) applications and services for your enterprise. With IBM WebSphere Application Server, you can build business-critical enterprise applications and solutions, and combine them with innovative new functions. The WebSphere Application Server family includes and supports a range of products that helps you develop and serve your business applications. You can use these products to build, deploy, and manage dynamic websites and other more complex solutions productively and effectively.

Overview
PartnerWorld Code: 14012001
Replaces PW Code: Not Applicable

Status: Live
An IBM Certified Associate - Digital Experience 8.5 is an individual with entry-level knowledge and experience with IBM WebSphere Portal, IBM Web Content Manager, IBM Web Experience Factory, IBM Forms, and IBM Forms Experience Builder. This individual is knowledgeable about the fundamental concepts of these products through either hands-on experience or formal and informal education. The associate should have an in-depth knowledge of the basic to intermediate tasks required in day-to-day use of the following products:

IBM WebSphere Portal
IBM Web Content Manager
IBM Web Experience Factory
IBM Forms
IBM Forms Experience Builder

Recommended Prerequisite Skills
It is recommended that candidates have the following knowledge before beginning to prepare for this certification:

Working knowledge of IBM WebSphere Application Server, IBM WebSphere Portal, Java Enterprise Edition technologies, web servers, and Eclipse
Working knowledge of client-side browser technologies
Working knowledge of OS, networking, and firewall concepts
Basic knowledge of security (SSL, data encryption)
Basic knowledge of supported database software
Basic knowledge of protocols including HTTP, LDAP
Basic knowledge of problem determination

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QUESTION 1
What wp_profile_root/PortalServer/bin scripts generate WebSphere Portal version and history information?

A. WPVersion.Info.[sh/bat] and WPHistoryInfo.[sh/bat]
B. ReleaseBuilder.[sh/bat] and ConfigEngine.[sh/bat]
C. WPVersion.Info.[sh/bat] and ReleaseBuilder.[sh/bat]
D. genVersionReport[sh/bat] and ReleaseBuilder.[sh/bat]

Answer: C

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QUESTION 2
Which statement is true about virtual portals?

A. They share a database.
B. They run in separate JVMs.
C. They must have separate user populations.
D. They must all have the same administrators.

Answer: C
Reference: https://www-01.ibm.com/support/knowledgecenter/SSYJ99_8.5.0/adminsystem/advppln_mgupop.dita

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QUESTION 3
Which option does a developer use to create an exceptional web experience that is optimized across multiple devices?

A. dynamic data control (DDC)
B. wired equivalent policy (WEP)
C. responsive web design (RWD)
D. work progress administration (WPA)

Answer: C
Reference: http://www.ibm.com/developerworks/library/mo-aim1308-worklight-portal-v6-1/
(responsive web design)

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QUESTION 4
What is one operating system that IBM Forms Experience Builder is supported on?

A. IBM i
B. HP-UX
C. Solaris
D. IBM AIX

Answer: D
Reference: http://www-01.ibm.com/support/docview.wss?uid=swg27042363

---

QUESTION 5
Which is the first step in installing the multilingual extensions?

A. Run the deployment command ConfigEngine.sh deploy-wcm-mls.
B. Run the registration command ConfigEngine.sh register-wcm-mls.
C. Run the update member fixer command ConfigEngine.sh run-wcm-admin-task-member-fixer.
D. Ensure that the WasPassword and PortalAdminPwd paswords are set in the wkplc.properties file.

Answer: B

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C9510-418 IBM WebSphere Application Server Network Deployment V9.0 Core Administration

Number of questions: 65
Number of questions to pass: 44
Time allowed: 90 mins
Status: Live

This exam consists of 9 sections described below.

Section 1: Install and update the environment 14%
Apply maintenance to the product
Demonstrate an understanding of the IBM Installation Manager and IBM Packaging Utility and its role in installing, configuring, and maintaining IBM WebSphere Application Servers and components both locally and remotely.
Perform a silent installation for IBM WebSphere Application Server and fix pack installations.
Perform post-installation verification.
Troubleshoot installation problems.
Backup and restore the configuration including the use of checkpoints

Section 2: Create a high availability configuration 9%
Create multi-node topology and appropriate high availability model.
Manage nodes in an IBM WebSphere Application Server topology.
Configure and manage the HTTP server and the web server plug-in for high availability.
Configure distributed session management for high availability and failover scenarios.

Section 3: Configure security 17%
Configure user repositories.
Configure SSL for clients and servers.
Implement multiple security domains.
Apply administrative and application security roles.
Configure different authentication and authorization mechanisms.
Configure Java Enterprise, Web and Web Services Security.

Section 4: Monitor and tune the environment 9%
Use performance tooling to monitor the IBM WebSphere Application Server runtime.
Tune parameters that affect IBM WebSphere Application Server performance.
Use the Performance Monitoring Infrastructure (PMI) metrics and poll MBeans for performance data.
Configure and monitor the WebSphere Application Server caching mechanisms.

Section 5: Troubleshoot post-installation problems 11%
Enable High Performance Extensible Logging (HPEL) and view HPEL data.
Enable Cross Component Trace (XCT) and view trace data in XCT Log Viewer.
Use tools to trigger and analyze heap dumps, javacore dumps, system core dumps and verbose Garbage Collection (GC).
Use "mustgather" documentation and/or the IBM Support Assistant to collect and analyze diagnostic data or submit data to IBM Support.
Configure, review and analyze log files for the following: First Failure Data Capture (FFDC), system logs, native logs, and trace logs.

Section 6: Administer and configure the environment 20%
Connect databases.
Create and manage Full profiles.
Configure resources.
Illustrate the usage of the Integrated Solutions Console.
Use the capabilities of the Job Manager tooling.
Configure or modify an IBM WebSphere Application Server environment by using properties files and/or the monitored directory feature.
Configure an external HTTP server for the environment.
Use the standard set of command line tools to perform administrative tasks.

Section 7: Configure Intelligent Management features 6%
Use the dynamic cluster elasticity feature.
Create and configure On Demand Routers (ODR) and the ODR plug-in and associated service policies to enable the dynamic operations.
Use health policies and actions to monitor and react to changing performance in the environment.
Configure and maintain application editions.

Section 8: Demonstrate an understanding of a multi-tier environment 6%
Identify the components and services in an IBM WebSphere Application Server configuration and describe how they are related or interact.
Demonstrate an understanding of how requests traverse various WebSphere Application Server ND topologies.

Section 9: Deploy and administer applications 8%
Perform partial updates of enterprise applications, web applications, and business level applications.
Deploy applications to an IBM WebSphere Application Server environment.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment tool.

This exam has an Assessment Exam option: A9510-418 Assessment: IBM WebSphere Application Server Network Deployment V9.0 Core Administration

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

IBM recommends using a variety of resources to prepare for certification exams. During your preparation, it is important that you review the exam objectives periodically to make sure that all the material in the exam objectives is covered in your choice of preparation methods. It should be noted that there is not a one-to-one correspondence between these preparation methods and the exam.

Review the exam objectives to see the complete listing of possible topics for the exam. Use this as your checklist to determine your strengths and those areas where you will need to focus more attention in your studies and preparation. This information also includes recommend prerequisite skills and knowledge.

Actual hands-on experience is a critical component in preparing for the exam. Direct application of the skills learned cannot be substituted by any one other resource listed here. You must spend time using the product and applying the skills learned. The exam is looking to measure how well you know how to perform tasks, not how well you memorize features and functions.

WebSphere Application Server V9 Administration in a Federated Environment

In this course, you learn how to configure and maintain IBM WebSphere Application Server V9 Network Deployment. You learn how to deploy and create a deployment manager and federate a cell. In addition, you learn how to create a cluster within the federated cell.

WebSphere Application Server v9 Administration
In this course, you learn how to configure and maintain IBM WebSphere Application Server V9 in a single-server environment. You learn how to deploy enterprise Java applications in a single computer configuration. In addition, you learn how to work with features of WebSphere Application Server V9, such as the wsadmin scripting interface, security, and performance monitoring.
Product Documentation

IBM WebSphere Application Server V9.0 Documentation
View the latest IBM WebSphere Application Server traditional V9 documentation for IBM i, IBM AIX, HP-UX, Linux, Solaris, and Windows operating systems. This information applies to IBM WebSphere Application Server traditional V9 and to all subsequent releases and modifications until otherwise indicated in new editions.

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QUESTION 1
Which two ways are valid ways to install applications to IBM WebSphere Application Server? (Select two.)

A. wsadminscript
B. JMS messaging
C. IBM Installation Manager
D. IBM Tivoli Access Manager
E. Integrated Solutions Console

Answer: A,E

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Explanation:
Deploy an application or module using the administrative console, wsadmin, programming, or deployment tools.
References:https://www.ibm.com/support/knowledgecenter/en/SSAW57_8.5.5/com.ibm.we bsphere.nd.doc/ae/crun_app_install.html

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QUESTION 2
Which is true when an administrator properly updates a single file within an application?

A. The administrator can use apartial application update.
B. The administrator must redeploy the full application file.
C. The administrator can manually update the file on the file system.
D. The administrator must uninstall the application, and then, reinstall with the updated application file.

Answer: C

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QUESTION 3
Which is true about software repositories for IBM Installation Manager?

A. Repositories must be local.
B. Repositories must be online.
C. Repositories can be either local or online.
D. Repositories are only in the media package.

Answer: C

Explanation:
IBM Installation Manager is a single installation program that can use remote or local software repositories to install,modify, or update certain IBM products. It determines and shows available packages, checks prerequisites and interdependencies, and installs or modifies the selected packages. You also use IBM Installation Manager to uninstall the packages that it installed.
References:http://www-01.ibm.com/support/docview.wss?uid=swg24023498

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QUESTION 4
Which of the following is true about creating multiple security domains?

A. A new security domain can be created only using the administrative console.
B. Global security must be enabled before creating new multiple security domains.
C. Only usersassigned to the security-admin role can create new multiple security domains.
D. If a unique name for the domain is not specified, the system will automatically create one.

Answer: C

Explanation:
Only users assigned to the administrator role can configure multiple security domains.
References:https://www.ibm.com/support/knowledgecenter/SSAW57_8.5.5/com.ibm.websp here.nd.doc/ae/csec_sec_multiple_domains.html

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QUESTION 5
Which statement describes the capabilities of the deployment manager?

A. Logical grouping of application servers
B. Created and installed when a node is federated into acell
C. Created automatically when an application server is federated into a cell
D. Manages nodes, node agents, and the configuration repository for the cell

Answer: D

Explanation:
The deployment manager is an administration application that runs in a special application server, which is created when you install the WebSphere Application Server Network Deployment product or when you create a management profile using the deployment manager profile template.
References:https://www.ibm.com/support/knowledgecenter/en/SSAW57_8.5.5/com.ibm.we bsphere.nd.doc/ae/tagt_snsdply_is.html

HPE6-A43 Implementing Aruba Location Services

Exam ID:  HPE6-A43
Exam type: Proctored
Exam duration:  1 hour 30 minutes
Exam length: 70 questions
Passing score:  73%
Delivery languages: English
Related certifications : Aruba Certified Engagement and Analytics Professional (ACEAP) V1

Exam description
This exam tests your knowledge and skills with the Meridian product line and Aruba Location Services with Aruba Beacons. This includes Meridian AppMaker and SDK, maps and app content creation, how to troubleshoot deployment and Aruba Location Services Beacon configurations, and the ability to configure Aruba BLE Beacons. This exam also tests your integration knowledge and skills with the Analytics and Location Engine (ALE) and ClearPass.

Ideal candidate for this exam
Typical candidates for this exam are networking IT professionals or technical marketing professionals who know how to design and deploy Meridian location solutions with location and proximity beacons, and how to use the Meridian platform to develop a mobile application.

Exam contents
This exam has 70 questions.
Advice to help you take this exam

Complete the training and review all course materials and documents before you take the exam.
Exam items are based on expected knowledge acquired from job experience, an expected level of industry standard knowledge, or other prerequisites (events, supplemental materials, etc.).
Successful completion of the course alone does not ensure you will pass the exam.
Read this HPE Exam Preparation Guide and follow its recommendations.

Read the entire question and consider all options before you answer. If the question includes an exhibit, study the exhibit and read the question again. Select the answer that fully responds to the question. If the question asks for more than one answer, select all correct answers. There is no partial credit.

Objectives
This exam validates that you can:
Sections/Objectives 31%
Build Meridian Apps 33%
Deploy and Install Beacons 15%
Operate, Manage, and Maintain Beacons 7%
Troubleshoot Aruba Location Services 8%
Integrate ALE and Analytics 6%
Integrate ClearPass

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QUESTION 1
Where can an app developer configure and reset campaigns?

A. Campaigns can be configured and reset in the Meridian Editor
B. Campaigns can be configured and reset in the Meridian Editor and configured in the Beacons App
C. Campaigns can be configured in the Meridian Editior and reset in the Beacons App
D. Campaigns can be configured and reset in the Beacons App

Answer: B

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QUESTION 2
A retail customer does not have an Aruba location services deployment out has an existing Aruba Wi-Fi network with an Aruba 7210 controller with AP-205. The customer has identified six locations around its retail store where they would like to implement campaign push notifications. The customer also requires beacon management.
Which product mix is most suitable for this customer to achieve the goals of proximity push notifications as well as beacon management?

A. six AP-215s and six battery-powered beacons
B. six AP-325S
C. six AP-275S and six USB management beacons
D. six battery-powered beacons

Answer: B

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QUESTION 3
Which analytics tool uses Wi-Fi connections to gather information about clients, such as associations and unassociated clients?

A. Aruba Beacons app
B. ALE
C. Airwave
D. Aruba Sensor

Answer: D

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QUESTION 4
An app developer wants to change the layout of pages in a Meridian powered app. Which setting in AppMaker should the app developer modify to change the page layout?

A. Page format
B. Page style
C. Page layout
D. Page type

Answer: C

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QUESTION 5
What is the main use of ALE?

A. to create a mobile device app
B. to provide location analytics from Wi-Fi information
C. to interact with AirWave to provide RF heatmaps
D. to gather location analytics from beacons

Answer: D

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SY0-501 CompTIA Security+ (501)

Exam Details
Exam Codes SY0-401 SY0-501
Launch Date May 1, 2014 October ​4, 2017

Exam Description The CompTIA Security+ exam will certify the successful candidate has the knowledge and skills required to install and configure systems to secure applications, networks, and devices; perform threat analysis and respond with appropriate mitigation techniques; participate in risk mitigation activities; and operate with an awareness of applicable policies, laws, and regulations. The successful candidate will perform these tasks to support the principles of confidentiality, integrity, and availability.

Number of Questions Maximum of 90 questions
Type of Questions Multiple choice and performance-based
Length of Test 90 minutes
​Passing Score 750 (on a scale of 100-900)
Recommended Experience CompTIA Network+ and two years of experience in IT administration with a security focus
Languages English, Japanese, Portuguese and Simplified Chinese. English (Japanese, Portuguese and Simplified Chinese estimated Q2 2018)

Retirement
English retirement: July 31, 2018;
Japanese, Portuguese and Simplified Chinese: December 15, 2018
Usually three years after launch
CompTIA Security+ is the certification globally trusted to validate foundational, vendor-neutral IT security knowledge and skills. As a benchmark for best practices in IT security, this certification covers the essential principles for network security and risk management – making it an important stepping stone of an IT security career.

Jobs that use Security+
Security Specialist/Administrator
Security ​Consultant
Security or ​Systems ​Administrator
Network ​Administrator

Companies that use CompTIA Security+ include:
Apple
Dell
HP
IBM
Intel
U.S. Department of Defense

4 Steps to a Cybersecurity Career
Want more CompTIA Security+ information?

Overview
IT security is paramount to organizations as cloud computing and mobile devices have changed the way we do business. With the massive amounts of data transmitted and stored on networks throughout the world, it’s essential to have effective security practices in place. That’s where CompTIA Security+ comes in. Get the Security+ certification to show that you have the skills to secure a network and deter hackers and you’re ready for the job.

Security+ is government approved
CompTIA Security+ meets the ISO 17024 standard and is approved by U.S. Department of Defense to fulfill Directive 8570.01-M requirements. It is compliant with government regulations under the Federal Information Security Management Act (FISMA).

Security+ is globally recognized
CompTIA Security+ is a globally recognized credential with certified professionals working in over 147 countries throughout the world.

Security+ provides substantial earnings potential
According to the Bureau of Labor Statistics, Security Specialists, Administrators and Managers earn over $86,000 per year.

Security+ is industry supported
Security+ is developed and maintained by leading IT experts. Content for the exams stems from a combination of industry-wide survey feedback and contributions from our team of subject matter experts. Learn more about the people behind the CompTIA Security+ Advisory Committee.

Certkingdom.com is CompTIA’s intelligent online learning tool to help you learn for your Security+ exam. It can verify what you already know and fill in knowledge where you need it. It’s a great addition to your learning prep and will be your guide on your path to master the Security+ curriculum.

Training Materials
There’s a wealth of training materials available that match your learning needs and learning style. Whether you are studying on your own, or in a classroom environment, we recommend CompTIA Authorized Quality Curriculum (CAQC) training materials that will help you get ready for your certification exam and pass the test.

For all training options, visit our training overview.

Instructor-Led Training
Instructor-led training provides a comfortable teaching environment with instructors that are familiar with the certification process and can help you master your certification exam. Find your instructor now.

Ready for the Test?
When you’ve completed your training and you know you can take your certification exam with confidence, head over to the CompTIA Marketplace and purchase your exam voucher that you will need to sign up for the test.

Once you’ve purchased your voucher, you can find a testing location and schedule your test.

Renewal
Keep your certification up to date with CompTIA’s Continuing Education (CE) program. It’s designed to be a continued validation of your expertise and a tool to expand your skillset. It’s also the ace up your sleeve when you’re ready to take the next step in your career.

Get the most out of your certification
Information technology is an incredibly dynamic field, creating new opportunities and challenges every day. Participating in our Continuing Education program will enable you to stay current with new and evolving technologies and remain a sought-after IT and security expert.

The CompTIA Continuing Education program
Your CompTIA Security+ certification is good for three years from the day of your exam. The CE program allows you to extend your certification in three-year intervals through activities and training that relate to the content of your certification. Like Security+ itself, CompTIA Security+ ce also carries globally-recognized ISO/ANSI accreditation status.

It’s easy to renew
You can participate in a number of activities and training programs, including higher certifications, to renew your CompTIA Security+ certification. Collect at least 50 Continuing Education Units (CEUs) in three years, upload them to your certification account, and Security+ will automatically renew.

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QUESTION 1
A security analyst wishes to increase the security of an FTP server. Currently, all trails to the FTP server is unencrypted. Users connecting to the FTP server use a variety of modem FTP client software. The security analyst wants to keep the same port and protocol, while also still allowing unencrypted connections. Which of the following would BEST accomplish these goals?

A. Require the SFTP protocol to connect to the file server.
B. Use implicit TLS on the FTP server.
C. Use explicit FTPS for the connections.
D. Use SSH tunneling to encrypt the FTP traffic.

Answer: B

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QUESTION 2
A company has three divisions, each with its own networks and services. The company decides to make its secure web portal accessible to all employees utilizing their existing usernames and passwords, The security administrator has elected to use SAML to support authentication. In this scenario, which of the following will occur when users try to authenticate to the portal? (Select TWO)

A. B. The portal will function as an identity provider and issue an authentication assertion
B. C. The portal will request an authentication ticket from each network that is transitively trusted
C. D. The back-end networks will function as an identity provider and issue an authentication assertion
D. The back-end networks will request authentication tickets from the portal, which will act as the third-party service provider authentication store
E. F. The back-end networks will verify the assertion token issued by the portal functioning as the identity provider

Answer: C

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QUESTION 3
Which of the following would a security specialist be able to determine upon examination of a server's certificate?

A. CA public key
B. Server private key
C. CSR
D. OID

Answer: B

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C5050-101 IBM SoftLayer Solution Architect V1

Number of questions: 50
Number of questions to pass: 32

Time allowed: 90 mins
This exam consists of 3 sections described below.

Section 1 - General 34%
Identify Solution Design Priciples and Best Practices
Knowledge of Private Cloud - VMWare and HyperVisor
Explain how to build and deploy new servers using Image Templates
Given a scenario, determine when to use specific APIs
Identify the tools for Configuration Management
Explain how, when and where to use Auto-Scaling

Section 2 - Network 44%
Given a scenario, determine how Vyatta fits into the SoftLayer Solution
Given a scenario, determine how Netscaler fits into the SoftLayer Solution
Given a scenario, determine how Fortigate fits into the SoftLayer Solution
Explain how to utilize Advanced Networking topics to enhance the SoftLayer Solution
Explain how and when to use Direct Link

Section 3 - Storage 22%
Given a scenario, determine how Quantastor fits into the SoftLayer Solution
Given a scenario, explain the usage of Object Storage / CDN /CleverSafe
Explain how and when to use Endurance Storage Solution Guidance


PartnerWorld Code: 50002001
Replaces PW Code: Not Applicable
Status: Live

An IBM Certified Solution Architect - SoftLayer V1 is a person who can analyze, design, architect and demonstrate IBM SoftLayer infrastructure based upon the workload requirements from a client.

They can do this with limited assistance from support, documentation or relevant subject matter experts and know how to contact SoftLayer to get assistance.

Key areas of competency include:

Demonstrate the ability to provide a customer with a logical diagram foundation to meet their requirements and a roadmap to get there.
Architect a comprehensive solution that utilizes the IBM offerings and skills required.

The following qualifications are requirements for success:
Basic knowledge of industry cloud computing principles
Working knowledge of IBM SoftLayer
Working knowledge of designing a comprehensive solution based on logical diagrams
Working knowledge of how to implement and customize the solution
Working knowledge of the various types of clouds and -as a service- offerings

Recommended Prerequisite Skills
Basic knowledge of IBM consulting principles
Working knowledge of the concepts covered in the IBM Solution Advisor -SoftLayer V1 exam

Requirements
This certification requires 1 exam

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