Showing posts with label cloud. Show all posts
Showing posts with label cloud. Show all posts

Tuesday, 27 January 2015

Update: Microsoft results lifted by cloud products, but profit drops

Commercial cloud revenue more than doubled, but consumer software sales were disappointing

Cloud services like Azure and Office 365 were once again the stars in Microsoft's quarterly earnings report, with revenue from those products more than doubling from a year earlier.

They helped lift Microsoft's overall revenue by 8 percent last quarter, to $26.6 billion, the company said Monday. That was higher than analysts had expected.

But restructuring costs and a tax adjustment led to a drop in profits. Microsoft posted net income of $5.86 billion for the quarter, which ended Dec. 31, down nearly 12 percent year-on-year. That was equivalent to $0.71 per share, matching the estimate of analysts polled by Thomson Reuters.

"Our commercial cloud services delivered triple-digit revenue growth for the sixth consecutive quarter," CFO Amy Hood said on a call to discuss the results. "Office 365 continues to be priority for CIOs, as both existing and new customers move to the cloud," she said. "This transition accelerated with 45 percent of our renewal seats in Office moving to the cloud this quarter."

Microsoft's Surface Pro 3 tablet performed well, and revenue from the company's Surface hardware climbed 24 percent to pass $1 billion for the first time. The XBox platform struggled, however. Revenue fell 20 percent, or $703 million, thanks to lower console shipments and the transition from Xbox 360 to Xbox One, Microsoft said.

Microsoft generated $2.3 billion in revenue from a business that didn't exist only a year earlier: phone hardware. Were it not for Nokia's old business, Microsoft would have been a poorer performer last quarter, at least in terms of sales.

The company's Devices and Consumer Licensing segment looked bleak, with Microsoft reporting $4.2 billion in revenue from consumer licenses -- a 25 percent drop over the year-ago quarter. Licensing revenue includes money from OEMs for the Windows operating system, as well as license revenue for Windows Phone, consumer editions of Office 2013 (as opposed to the subscription-based Office 365 Home Premium), and intellectual property for consumer products.

Although Microsoft's cloud performance stole much of the attention, lurking not far behind was Windows 10 -- especially, how its offer of one free subscription year to upgraders will impact future revenue.

Windows 10 will create opportunities for further monetization down the road, CEO Satya Nadella said.

"Overall, I think the most strategic objective for us is to get developer momentum with Windows 10, and that's where we're focused with a lot of different actions," he said.

"One is the one unified developer platform -- I think that's perhaps the most strategic piece of Windows 10, along with the unified Store," he said. Coupled with the upgrade offer, he said, "we are creating a great opportunity for every developer to write these universal Windows applications."

Forthcoming changes to the Windows 10 Desktop will enable these universal apps, on all platforms, to be more "naturally discoverable" on the most used part of Windows -- which he acknowledged was the Desktop, not the Start Screen.

But it was the cloud products that stole the day. The creation of premium tiers for some of Microsoft's cloud services was a key contributor to increasing profits this past quarter, Hood said. As Nadella explained, the premium tiers now available for Office 365, Enterprise Mobility Suite, and Dynamics CRM have helped turn all three categories into high-growth businesses.

When customers deploy applications and other virtual services on top of Azure, he said, it gives Microsoft the opportunity to attract further business. A company might build a mobile front end on their Azure app using Azure Mobile Services or Media Services, for instance.

The way Microsoft builds its hosting infrastructure helps keep the cost of hosting thos services down, Nadella said. It has one common infrastructure for Office 365, XBox Live and other services. "We don't have different infrastructures for these different services," he said.





Wednesday, 29 October 2014

What giant companies WON’T put in the cloud

In our interviews with CIOs at large enterprises, we found that adoption levels vary from simple experimentation to heavy use of cloud apps and infrastructure in public and private settings. Yet even among the most cloud-focused businesses, there are resources CIOs won’t consider migrating to the cloud – at least not yet.
giants cloud primary

Certain tactical capabilities can easily be acquired in the public cloud, but not everything falls into that category. Some enterprise systems aren’t ready to be run in the public cloud because of safety and reliability concerns, says Joe Spagnoletti, CIO at Campbell Soup.

Spagnoletti emphasizes that Campbell’s is not trying to do everything in the cloud. Projects are "highly targeted to the things we're trying to change. Double entry bookkeeping hasn't changed for a long time," Spagnoletti says.

At Dow Chemical, IT has built a cloud-based infrastructure that includes systems hosted by vendors as well as its own private cloud. On the applications side, while the majority of its applications are in a cloud environment, only about 10% are in the public cloud. Looking ahead, about 30% to 40% of applications are expected to be in the public cloud within three years, says Paula Tolliver, CIO and corporate vice president, business services.

Dow’s private cloud delivers a lot of the benefits of cloud, and it positions the company for future public cloud migrations. As the company does its lifecycle planning and weighs future investments, it starts with a cloud mindset. What likely won’t go to the cloud? ERP. Dow doesn’t have any plans to move its core SAP systems to the cloud. Doing that would mean major upheaval, Tolliver says. “What’s the financial incentive for us to go?”

Neither is Family Dollar rushing to move its core business systems to the cloud.
Family Dollar runs a variety of cloud set-ups, including SaaS applications and infrastructure-as-a-service through Amazon. Systems that have been moved to the cloud include HR applications for training, hiring and screening of new employees; SharePoint, through Amazon, for store operations; and the Familydollar.com website, which is run through Amazon. In general, the systems that lend themselves to cloud need to be used most of the day, don’t have a batch processing cycle, and aren’t terribly data intensive, says Family Dollar CIO Josh Jewett.
josh jewett

Josh Jewett
Still, most of the company’s core IT resides on premises. ERP and data warehousing, for example, are internal largely because so much data runs through these systems that “there isn’t a good business case” for passing it in and out of the company continuously, Jewett says. “You have to move it through a skinny pipe. That takes a lot of time, and partners may charge by the megabyte or terabyte. If you’re talking about close to a petabyte of data, not only is it hard to move but it’s cheaper to keep it on premises,” he says.

Jewett doesn’t anticipate having to do a major upgrade of his ERP system for a few years, and at that time, he’ll revisit its cloud potential.

Legacy investments are also keeping Progressive Insurance from a broad move to the public cloud.

Progressive today relies on the cloud mainly for SaaS applications that aren’t core to running the business, such as HR management and expense reporting, says CIO Ray Voelker, who estimates that 20% of the company’s business process applications are hosted and run in a SaaS model. On the infrastructure side, Progressive uses IaaS largely for experimentation at this point. “Given the highly regulated industry within which we operate, we need to keep our data private,” Voelker says.

More widespread use of the public cloud is a ways off, if ever, at Progressive. “We’re likely to continue to watch the move toward hybrid clouds very closely as that technology continues to develop and mature,” Voelker says. He could envision a hybrid cloud architecture that combines public cloud resources – such as weather data in the public domain -- with internal Progressive data such as usage-based driving records.

But Progressive is in no rush to move its data into a public cloud setting. Voelker says it would be “a whole new ballgame” if Progressive were some midsized business that didn’t have an extensive data center footprint. “We already have assets we own that we can leverage.”

Similarly, Western Union has selectively deployed cloud apps, including Salesforce.com, Workday for human resources, and several from Adobe for online customer experience, data management and analytics. “We’ve made some reasonably safe bets with vendors who are recognized leaders,” says Sanjay Saraf, CTO at Western Union.


The company is taking a prudent approach in terms of how it leverages cloud for infrastructure. Western Union is wary of moving too fast because it must comply with hundreds of local, national and international financial regulations. “Money movement is complex,” Saraf says. “I’m not so hell-bent on cutting costs but on modernizing the technology.”

For analytics, Western Union wanted to ramp up quickly on Hadoop last year and tested some cloud scenarios with Cloudera and Amazon. Ultimately, the company decided to keep analytics in-house with an internal Hadoop ecosystem. “Data is so core to what we’re about, we decided to bring it in,” Saraf says.

Editor’s Note: Giants in the Cloud was written by Network World assistant managing editor, features, Ann Bednarz, based on interviews conducted by CIO Magazine managing editor Kim S. Nash, CIO.com senior editor Brian Eastwood, Network World senior writer Brandon Butler and Computerworld technologies editor Johanna Ambrosio. This package, based on an idea from CIO executive editor Mitch Betts, was edited by Network World executive features editor Neal Weinberg, designed by Steve Sauer and illustrated by Chris Koehler.