Exam 74-338 Lync 2013 Depth Support Engineer
Published: 29 April 2013
Languages: English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil)
Audiences: IT professionals
Technology: Microsoft Lync Server 2013
Credit towards certification: MCP, Microsoft Specialist
Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area in the exam. The higher the percentage, the more questions you are likely to see on that content area in the exam.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
Analyse and troubleshoot Enterprise Voice (25-30%)
Troubleshoot call setup and tear down
Troubleshoot internal phone calls (PC to PC), external phone calls (PC to Public Switched Telephone Network [PSTN]), inbound and outbound routing, network configuration and internal and external clients
Troubleshoot Voice quality issues
Analyse Call Detail Recording/Quality of Experience (CDR/QOE) logs, analyse call flow by using Snooper and troubleshoot third-party devices, QOS and network bandwidth
Troubleshoot Voice configuration
Analyse dial plans (normalisation, translation), analyse session management (trunk routing); analyse policies, routes and usages; and troubleshoot external connectivity (gateways, SBA, PBX, SBC, PSTN) and media bypass
Analyse Voice applications
Troubleshoot call park, response groups, unassigned numbers, Exchange voicemail, third-party applications, and LIS and E911 implementation
Troubleshoot unified communications (UC) devices and peripherals
Troubleshoot device update issues, device connectivity issues (LPE + non-LPE), PIN authentication issues, peripherals and VDI plug-in device pairing
Troubleshoot mobile devices
Troubleshoot mobile auto-discover issues, mobile device usage issues, mobile callback feature, push notification, call establishment and mobile conference data
Troubleshoot conferencing and application sharing (20-25%)
Troubleshoot AV
Troubleshoot multi-party video, conference network bandwidth, server resources, media relay and third-party interop
Troubleshoot dial-in conferencing
Troubleshoot Conferencing Auto Application (CAA), Client Access Server (CAS), contact objects and conference directories
Troubleshoot the conference life cycle
Troubleshoot web scheduler, multipoint control unit (MCU) health, simple URLs (join launcher), UC add-in for Microsoft Outlook, Lync Web Access (LWA) and content expiry
Troubleshoot data
Troubleshoot Microsoft PowerPoint presentation connections, WAC server configurations, dataproxy and WAC topology
Analyse and troubleshoot application sharing
Troubleshoot network issues, latency, external access, connectivity and configuration
Troubleshoot IM and Presence (20-25%)
Troubleshoot sign-in issues
Troubleshoot DNS, certificates, registration, network connectivity, authentication and auto-discover
Troubleshoot Presence
Troubleshoot aggregation (OOF, calendar, machine, user), enhanced privacy, subscriptions, contact list and privacy relationship
Troubleshoot federation
Troubleshoot XMPP, connectivity, Public IM connectivity (PIC), federation types (open, direct, enhanced), federation policy and legacy interop
Troubleshoot client configuration
Troubleshoot file transfer, policy assignment, URL filtering, client version filtering, GPO assignment and user photo
Troubleshoot Address Book
Troubleshoot normalisation, local versus web lookup, internal file download, external file download, Address Book generation and contact merge
Troubleshoot Persistent Chat
Troubleshoot policies and settings, connectivity, Persistent Chat compliance role, migration issues with earlier group chat and Persistent Chat performance
Troubleshoot infrastructure and tools (20-25%)
Troubleshoot high availability and resiliency
Perform a cut-over from one Lync pool to another and troubleshoot server storage replication; file-share replication by using DFS; single-server failure (Lync, SQL); data centre failure, including CMS; and branch survivability
Identify issues by using troubleshooting tools
Identify issues using CLSlogging Scenarios, demonstrate use of Snooper for database analysis, and identify issues using NetMonitor, OCS Logger, Event Viewer and Performance Monitor
Troubleshoot topology and dependent infrastructure
Troubleshoot database synchronisation issues, including SQL mirroring and LYSS replication, topology replication, IIS, user placement and role-based access control (RBAC) rights assignment
Who should take this exam?
Candidates for this exam are IT consultants or telecommunications professionals who provide product support services for unified communications solutions. Candidates should be able to translate a support call, resolve the issue and produce a knowledge-base article for future support references.
Candidates should have a minimum of two years of experience with Microsoft Lync technologies and be familiar with various deployments and configurations. Candidates should be proficient in Lync Server 2013 solutions for end users, endpoint devices, telephony, audio/video and web conferences, security and high availability. Candidates should also know how to monitor and troubleshoot Lync Server 2013 using Microsoft tools and third-party vendor tools.
In addition, candidates should be proficient with Active Directory Domain Services, data networks, and telecommunications standards and components that support the configuration of Lync Server 2013. Candidates should be familiar with the requirements for integrating Lync Server 2013 with Microsoft Exchange Server and Office 365.
QUESTION 1
You work for a company named ABC.com. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
Two Windows Server 2012 servers named ABC-DB01 and ABC-DB02 run SQL Server 2012.
ABC-DB01 and ABC-DB02 host a mirrored database for the Lync Server Central Management
Store (CMS). ABC-DB01 currently has the principle database and ABC-DB02 currently has the
mirror database. The mirrored database does not use a witness instance.
You need to manually failover the mirrored database to enable you to perform maintenance on
ABC-DB01.
Which of the following Windows PowerShell cmdlets should you run?
A. Invoke-CsPooIFailover
B. Invoke-CsManagementStoreReplication
C. Invoke-CsBackupServiceSync
D. Invoke-CSManagementServerFailover
Answer: D
Explanation:
QUESTION 2
You work for a company named ABC.com. The company has a Microsoft Lync Server 2013
infrastructure that includes two Lync Server pools. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
An Edge server named ABC-Edge1 is configured to use a pool named ABC-LyncPool1.ABC.com
as its next hop. You plan to failover to a second pool named ABC-LyncPool2.ABC.com. Before
failing over the pool, you need to reconfigure the next hop for ABC-Edge1 to be ABCLyncPool2.
ABC.com.
Which of the following Windows PowerShell cmdlets should you run?
A. Set-CsEdgeServer
B. Set- CsAVEdgeConfiguration
C. New-CsEdgeAllowList
D. Set-CsAccessEdgeConfiguration
E. Move-CsApplicationEndpoint
Answer: A
Explanation:
QUESTION 3
You work for a company named ABC.com. The company has two Active Directory sites in a
single Active Directory Domain Services domain named ABC.com. Your role of Lync
Administrator includes the management of the Microsoft Lync Server 2013 infrastructure.
The Lync infrastructure consists of a single pool named ABC-LyncPool1.ABC.com.
You have been asked to design a disaster recovery (DR) plan in the event of a failure of ABCLyncPool1.
ABC.com. Part of the DR plan would be to configure a backup pool.
Which three of the following Windows PowerShell cmdlets would you need to run to recover the
CMS (Central Management Store) and the Lync user accounts? (Choose three)
A. Set-CsManagementServer
B. Install-CsDatabase
C. Set-CsLocationPolicy
D. Move-CsManagementServer
E. Invoke-CSManagementServerFailover
F. Invoke-CsPoolFailover
Answer: B,D,F
Explanation:
QUESTION 4
You work for a company named ABC.com. The company has a single Active Directory Domain
Services domain named ABC.com. The company has a datacenter located in New York.
The New York datacenter hosts two Microsoft Lync Server 2013 pools named ABCLyncPool1.
ABC.com and ABC-LyncPool2.ABC.com. ABC-LyncPool1.ABC.com hosts the CMS
(Central Management Store). All of the company’s 70,000 users are enabled for Lync. Your role
of Lync Administrator includes the management of the Microsoft Lync Server 2013 infrastructure.
The servers in ABC-LyncPool1.ABC.com suffer irreparable hardware failure. You need to recover
the Lync environment by failing over ABC-LyncPool1.ABC.com. All users will be hosted
permanently on ABC-LyncPool2.ABC.com.
Which of the following Windows PowerShell cmdlets should you run? (Choose all that apply)
A. Invoke-CSManagementServerFailover
B. Invoke-CsPoolFailover
C. Invoke-CsManagementStoreReplication
D. Invoke-CsPoolFailover
E. Move-CsManagementServer
F. Install-CsDatabase
Answer: D,E,F
Explanation:
QUESTION 5
You work for a company named ABC.com. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
You receive reports from users that they are sometimes unable to make outbound calls. You
discover that the failures are caused by there being no available trunks.
To help troubleshoot the issue, you plan to run performance monitor counters to monitor the total
number of calls and the total number of inbound calls to determine trunk usage.
Against which server should you run the performance monitor counters?
A. Edge Server
B. Front End Server
C. Database Server
D. Mediation Server
Answer: D
Explanation:
Published: 29 April 2013
Languages: English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil)
Audiences: IT professionals
Technology: Microsoft Lync Server 2013
Credit towards certification: MCP, Microsoft Specialist
Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area in the exam. The higher the percentage, the more questions you are likely to see on that content area in the exam.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
Analyse and troubleshoot Enterprise Voice (25-30%)
Troubleshoot call setup and tear down
Troubleshoot internal phone calls (PC to PC), external phone calls (PC to Public Switched Telephone Network [PSTN]), inbound and outbound routing, network configuration and internal and external clients
Troubleshoot Voice quality issues
Analyse Call Detail Recording/Quality of Experience (CDR/QOE) logs, analyse call flow by using Snooper and troubleshoot third-party devices, QOS and network bandwidth
Troubleshoot Voice configuration
Analyse dial plans (normalisation, translation), analyse session management (trunk routing); analyse policies, routes and usages; and troubleshoot external connectivity (gateways, SBA, PBX, SBC, PSTN) and media bypass
Analyse Voice applications
Troubleshoot call park, response groups, unassigned numbers, Exchange voicemail, third-party applications, and LIS and E911 implementation
Troubleshoot unified communications (UC) devices and peripherals
Troubleshoot device update issues, device connectivity issues (LPE + non-LPE), PIN authentication issues, peripherals and VDI plug-in device pairing
Troubleshoot mobile devices
Troubleshoot mobile auto-discover issues, mobile device usage issues, mobile callback feature, push notification, call establishment and mobile conference data
Troubleshoot conferencing and application sharing (20-25%)
Troubleshoot AV
Troubleshoot multi-party video, conference network bandwidth, server resources, media relay and third-party interop
Troubleshoot dial-in conferencing
Troubleshoot Conferencing Auto Application (CAA), Client Access Server (CAS), contact objects and conference directories
Troubleshoot the conference life cycle
Troubleshoot web scheduler, multipoint control unit (MCU) health, simple URLs (join launcher), UC add-in for Microsoft Outlook, Lync Web Access (LWA) and content expiry
Troubleshoot data
Troubleshoot Microsoft PowerPoint presentation connections, WAC server configurations, dataproxy and WAC topology
Analyse and troubleshoot application sharing
Troubleshoot network issues, latency, external access, connectivity and configuration
Troubleshoot IM and Presence (20-25%)
Troubleshoot sign-in issues
Troubleshoot DNS, certificates, registration, network connectivity, authentication and auto-discover
Troubleshoot Presence
Troubleshoot aggregation (OOF, calendar, machine, user), enhanced privacy, subscriptions, contact list and privacy relationship
Troubleshoot federation
Troubleshoot XMPP, connectivity, Public IM connectivity (PIC), federation types (open, direct, enhanced), federation policy and legacy interop
Troubleshoot client configuration
Troubleshoot file transfer, policy assignment, URL filtering, client version filtering, GPO assignment and user photo
Troubleshoot Address Book
Troubleshoot normalisation, local versus web lookup, internal file download, external file download, Address Book generation and contact merge
Troubleshoot Persistent Chat
Troubleshoot policies and settings, connectivity, Persistent Chat compliance role, migration issues with earlier group chat and Persistent Chat performance
Troubleshoot infrastructure and tools (20-25%)
Troubleshoot high availability and resiliency
Perform a cut-over from one Lync pool to another and troubleshoot server storage replication; file-share replication by using DFS; single-server failure (Lync, SQL); data centre failure, including CMS; and branch survivability
Identify issues by using troubleshooting tools
Identify issues using CLSlogging Scenarios, demonstrate use of Snooper for database analysis, and identify issues using NetMonitor, OCS Logger, Event Viewer and Performance Monitor
Troubleshoot topology and dependent infrastructure
Troubleshoot database synchronisation issues, including SQL mirroring and LYSS replication, topology replication, IIS, user placement and role-based access control (RBAC) rights assignment
Who should take this exam?
Candidates for this exam are IT consultants or telecommunications professionals who provide product support services for unified communications solutions. Candidates should be able to translate a support call, resolve the issue and produce a knowledge-base article for future support references.
Candidates should have a minimum of two years of experience with Microsoft Lync technologies and be familiar with various deployments and configurations. Candidates should be proficient in Lync Server 2013 solutions for end users, endpoint devices, telephony, audio/video and web conferences, security and high availability. Candidates should also know how to monitor and troubleshoot Lync Server 2013 using Microsoft tools and third-party vendor tools.
In addition, candidates should be proficient with Active Directory Domain Services, data networks, and telecommunications standards and components that support the configuration of Lync Server 2013. Candidates should be familiar with the requirements for integrating Lync Server 2013 with Microsoft Exchange Server and Office 365.
QUESTION 1
You work for a company named ABC.com. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
Two Windows Server 2012 servers named ABC-DB01 and ABC-DB02 run SQL Server 2012.
ABC-DB01 and ABC-DB02 host a mirrored database for the Lync Server Central Management
Store (CMS). ABC-DB01 currently has the principle database and ABC-DB02 currently has the
mirror database. The mirrored database does not use a witness instance.
You need to manually failover the mirrored database to enable you to perform maintenance on
ABC-DB01.
Which of the following Windows PowerShell cmdlets should you run?
A. Invoke-CsPooIFailover
B. Invoke-CsManagementStoreReplication
C. Invoke-CsBackupServiceSync
D. Invoke-CSManagementServerFailover
Answer: D
Explanation:
QUESTION 2
You work for a company named ABC.com. The company has a Microsoft Lync Server 2013
infrastructure that includes two Lync Server pools. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
An Edge server named ABC-Edge1 is configured to use a pool named ABC-LyncPool1.ABC.com
as its next hop. You plan to failover to a second pool named ABC-LyncPool2.ABC.com. Before
failing over the pool, you need to reconfigure the next hop for ABC-Edge1 to be ABCLyncPool2.
ABC.com.
Which of the following Windows PowerShell cmdlets should you run?
A. Set-CsEdgeServer
B. Set- CsAVEdgeConfiguration
C. New-CsEdgeAllowList
D. Set-CsAccessEdgeConfiguration
E. Move-CsApplicationEndpoint
Answer: A
Explanation:
QUESTION 3
You work for a company named ABC.com. The company has two Active Directory sites in a
single Active Directory Domain Services domain named ABC.com. Your role of Lync
Administrator includes the management of the Microsoft Lync Server 2013 infrastructure.
The Lync infrastructure consists of a single pool named ABC-LyncPool1.ABC.com.
You have been asked to design a disaster recovery (DR) plan in the event of a failure of ABCLyncPool1.
ABC.com. Part of the DR plan would be to configure a backup pool.
Which three of the following Windows PowerShell cmdlets would you need to run to recover the
CMS (Central Management Store) and the Lync user accounts? (Choose three)
A. Set-CsManagementServer
B. Install-CsDatabase
C. Set-CsLocationPolicy
D. Move-CsManagementServer
E. Invoke-CSManagementServerFailover
F. Invoke-CsPoolFailover
Answer: B,D,F
Explanation:
QUESTION 4
You work for a company named ABC.com. The company has a single Active Directory Domain
Services domain named ABC.com. The company has a datacenter located in New York.
The New York datacenter hosts two Microsoft Lync Server 2013 pools named ABCLyncPool1.
ABC.com and ABC-LyncPool2.ABC.com. ABC-LyncPool1.ABC.com hosts the CMS
(Central Management Store). All of the company’s 70,000 users are enabled for Lync. Your role
of Lync Administrator includes the management of the Microsoft Lync Server 2013 infrastructure.
The servers in ABC-LyncPool1.ABC.com suffer irreparable hardware failure. You need to recover
the Lync environment by failing over ABC-LyncPool1.ABC.com. All users will be hosted
permanently on ABC-LyncPool2.ABC.com.
Which of the following Windows PowerShell cmdlets should you run? (Choose all that apply)
A. Invoke-CSManagementServerFailover
B. Invoke-CsPoolFailover
C. Invoke-CsManagementStoreReplication
D. Invoke-CsPoolFailover
E. Move-CsManagementServer
F. Install-CsDatabase
Answer: D,E,F
Explanation:
QUESTION 5
You work for a company named ABC.com. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
You receive reports from users that they are sometimes unable to make outbound calls. You
discover that the failures are caused by there being no available trunks.
To help troubleshoot the issue, you plan to run performance monitor counters to monitor the total
number of calls and the total number of inbound calls to determine trunk usage.
Against which server should you run the performance monitor counters?
A. Edge Server
B. Front End Server
C. Database Server
D. Mediation Server
Answer: D
Explanation:
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