Tuesday 27 January 2015

Update: Microsoft results lifted by cloud products, but profit drops

Commercial cloud revenue more than doubled, but consumer software sales were disappointing

Cloud services like Azure and Office 365 were once again the stars in Microsoft's quarterly earnings report, with revenue from those products more than doubling from a year earlier.

They helped lift Microsoft's overall revenue by 8 percent last quarter, to $26.6 billion, the company said Monday. That was higher than analysts had expected.

But restructuring costs and a tax adjustment led to a drop in profits. Microsoft posted net income of $5.86 billion for the quarter, which ended Dec. 31, down nearly 12 percent year-on-year. That was equivalent to $0.71 per share, matching the estimate of analysts polled by Thomson Reuters.

"Our commercial cloud services delivered triple-digit revenue growth for the sixth consecutive quarter," CFO Amy Hood said on a call to discuss the results. "Office 365 continues to be priority for CIOs, as both existing and new customers move to the cloud," she said. "This transition accelerated with 45 percent of our renewal seats in Office moving to the cloud this quarter."

Microsoft's Surface Pro 3 tablet performed well, and revenue from the company's Surface hardware climbed 24 percent to pass $1 billion for the first time. The XBox platform struggled, however. Revenue fell 20 percent, or $703 million, thanks to lower console shipments and the transition from Xbox 360 to Xbox One, Microsoft said.

Microsoft generated $2.3 billion in revenue from a business that didn't exist only a year earlier: phone hardware. Were it not for Nokia's old business, Microsoft would have been a poorer performer last quarter, at least in terms of sales.

The company's Devices and Consumer Licensing segment looked bleak, with Microsoft reporting $4.2 billion in revenue from consumer licenses -- a 25 percent drop over the year-ago quarter. Licensing revenue includes money from OEMs for the Windows operating system, as well as license revenue for Windows Phone, consumer editions of Office 2013 (as opposed to the subscription-based Office 365 Home Premium), and intellectual property for consumer products.

Although Microsoft's cloud performance stole much of the attention, lurking not far behind was Windows 10 -- especially, how its offer of one free subscription year to upgraders will impact future revenue.

Windows 10 will create opportunities for further monetization down the road, CEO Satya Nadella said.

"Overall, I think the most strategic objective for us is to get developer momentum with Windows 10, and that's where we're focused with a lot of different actions," he said.

"One is the one unified developer platform -- I think that's perhaps the most strategic piece of Windows 10, along with the unified Store," he said. Coupled with the upgrade offer, he said, "we are creating a great opportunity for every developer to write these universal Windows applications."

Forthcoming changes to the Windows 10 Desktop will enable these universal apps, on all platforms, to be more "naturally discoverable" on the most used part of Windows -- which he acknowledged was the Desktop, not the Start Screen.

But it was the cloud products that stole the day. The creation of premium tiers for some of Microsoft's cloud services was a key contributor to increasing profits this past quarter, Hood said. As Nadella explained, the premium tiers now available for Office 365, Enterprise Mobility Suite, and Dynamics CRM have helped turn all three categories into high-growth businesses.

When customers deploy applications and other virtual services on top of Azure, he said, it gives Microsoft the opportunity to attract further business. A company might build a mobile front end on their Azure app using Azure Mobile Services or Media Services, for instance.

The way Microsoft builds its hosting infrastructure helps keep the cost of hosting thos services down, Nadella said. It has one common infrastructure for Office 365, XBox Live and other services. "We don't have different infrastructures for these different services," he said.





Wednesday 21 January 2015

Please don't use these passwords. Sincerely, the Internet

You may have protected your personal data with strong passwords, but when hackers seize control of other computers, the resulting "botnets" can cause plenty of collateral damage. The depressing part is that one of the biggest holes is the easiest to fix: terrible passwords. SplashData has just released its annual list of the worst ones (gleaned from hacked file dumps), and things haven't changed much over last year. The most common stolen password is still "123456," which edged out perennial groaner "password." Other top picks in the an alphanumeric hall of shame are "12345678," "qwerty," "monkey" and new this year, "batman." According to security expert Mark Burnett, the top 25 (below) represent an eye-popping 2.2 percent of all passwords exposed.

The good news is that fewer people are using bad passwords than in 2013, perhaps thanks to some well-publicized data breaches at Sony, Target and elsewhere. SplashData reminds folks to create passwords with at least eight mixed characters -- preferably more -- not based on easy-to-brute-force dictionary words. As pointed out by Buffer Open, other methods include pass phrases, mnemonic devices and other memory tricks -- including a gem from XKCD. You shouldn't use the same password on more than one site, so if you have a lot, it's a good idea to use one of the many password managers out there, like LastPass or SplashID. Those let you access your entire collection of passwords with just a single passphrase -- one that had better be a lot stronger than "123456."

Rank Password Change from 2013

1 123456
2 password
3 12345
4 12345678
5 qwerty
6 123456789
7 1234
8 baseball
9 dragon
10 football
11 1234567
12 monkey
13 letmein
14 abc123
15 111111
16 mustang
17 access
18 shadow
19 master
20 michael
21 superman
22 696969
23 123123
24 batman
25 trustno1

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Monday 19 January 2015

How colleges are failing their students

Some colleges and universities haven't caught on to the fact that if students don’t have the skills they need to land a job a degree isn't worth much.

Most traditional four-year colleges are great at teaching students theoretical knowledge, critical thinking, history, literature and even computer science, but where these institutions fall short in a key area: teaching graduates the skills they need to land jobs after school and manage their careers.

"There's a major disconnect between what colleges believe their students need to get a job and what those students actually need. The job market and the economy have changed so drastically in the last 20 or 30 years, but at many traditional colleges, it may as well be 1985 - or 1955," says career management coach, consultant, resume expert, author and speaker Rick Gillis.

A Degree Is No Longer Enough

Based on his experience coaching and assisting clients in their job searches, Gillis finds major disconnect between what many career services departments promise and what they can actually deliver.

"The myth that simply having a degree is enough to land a job hasn't been true for decades; it's an oversell that is really harmful to graduates. What college career services should be are liaisons between the student body and the job market, helping students learn the practical skills and processes of going through a job hunt, networking, interviewing," Gillis says.

There's certainly a need for teaching those basics, but in today's economy graduates need job search tactics, tricks, hacks and strategies to help them succeed in landing a role, Gillis says. "What happens all too often is that these departments fall short; they'll show you how to make a cookie-cutter resume, shake hands properly and tell you to dress appropriately before patting you on the back and ushering you out the door," says Gillis.

"My younger clients tell me that what they really could have used were courses on networking; on how to write a strategic resume that can beat applicant tracking systems; how to use keywords; social media do's and don'ts; strategic internships," Gillis says.

"Instead, they've paid their tuition -- a cut of which went to the career services department -- got their degree, and they still had to hire me after graduation because they didn't have the skills they need," says Gillis.

A Winning Partnership

To bring those practical job search and career management strategies to students, Missouri's Webster University is forging a partnership with Right Management, the workforce consulting arm of ManpowerGroup, to offer career management and coaching services to students and alumni of the university's Walker School of Business & Technology, says Mary Haskins, regional vice president and practice leader at Right Management.

"With the rising cost of degrees, parents and students should have the expectation that graduates will land a job after graduation. Schools are starting to understand that they have to shift their paradigms, and better prepare their students for these opportunities," says Haskins.

The new Career Management and Coaching Program at Webster University, launching in July 2015, will offer a for-credit course on career management, one-on-one career coaching and lifetime access to Right Management's career resources, alumni network and job bank.

The approach turns the traditional career services model on its head by tapping the expertise of career management professionals from Right Management and integrating their knowledge and experience into the curriculum, helping students perform an effective job search that will land them a role.

"So many career services departments are not equipped to support students the way they need to in today's job market. They need to know how to create an effective resume, how to develop a 'personal brand,' how to prepare for an interview, how to negotiate salary if a job offer is made - these aren't topics traditionally taught in college, but they are certainly necessary. As experts on career management, we're uniquely equipped to do that for students," says Haskins.
Colleges Should Give Graduate an Edge

Programs like the Webster University and Right Management partnership are a great example of how innovative institutions can help better prepare students for life after graduation. By acknowledging the need for these practical skills and leveraging outside experts to bring that information on campus, institutions can give their graduates a significant edge in a tight market.

"There are so many talented career management, coaching and job search resources out there that colleges and universities should be taking advantage of. They can focus on education and we can focus on our area of expertise -- it's a winning situation for everyone," says Gillis.

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Thursday 8 January 2015

Wireless charging -- McDonald's is lovin' it

Prior to the rollout, only nine McDonald’s offered wireless charging

McDonald's is installing 600 wireless charging stations for enabled mobile devices in 50 restaurants in the U.K.

The announcement represents a major expansion of wireless charging technology that's still in the early stages of deployment in public places.

The charging stations from Aircharge are based on the Qi (pronounced "chee") wireless standard, which is backed by the Wireless Power Consortium (WPC).

Of the 20 million consumer devices estimated to have shipped in 2013 with wireless charging capabilities, nearly all were built with the Qi specification, said market research firm IHS.

According to IHS, 80% of consumers want wireless charging in public places.

Prior to this latest announcement, only nine McDonalds restaurants in Hannover, Germany had installed Qi chargers in its tables.

"This is a major step for McDonalds, but in a way, they are catching up with other restaurants across the world who have already deployed Qi in their establishments, " said John Perzow, vice president of market development for the WPC.

Other restaurants, such as Kitchen 67, based in Michigan, and the Kanga Café, Balzacs Coffee Bar, Sense Appeal and Thor -- all in Toronto -- have also installed Qi-standard wireless charging.

The expanded rollout comes after a successful initial market test between Aircharge and McDonald.

The largest rollout of wireless charging technology has been at Starbucks, where last year the coffee shop conglomerate announced a nationwide rollout.

Starbucks, which like McDonald's spent months testing the technology in city locations, is deploying Duracell Powermat chargers.

Duracell 'Powermat Spots' are being placed in designated areas on tables and counters where customers can place their devices to charge wirelessly.

Duracell Powermat is a member of the Power Matters Alliance (PMA), one of the three consortiums rolling out products. The PMA last year also announced a deal to share technologies with the third consortium, the Alliance For Wireless Power (A4WP).

Earlier this week, the PMA and A4WP announced a merger that pits them squarely against the WPA.

The A4WP is backed by more than 140 companies, including Intel and Samsung Electronics, and the PMA has 70-members that include ATT on its board. The WPA consortium, however, is the largest; it has 217 members that include Philips, Qualcomm and Nokia.



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Monday 5 January 2015

2015 Unified Communications Predictions Part I

As has been our custom for over a decade, it’s time for our annual predictions on what will happen in the coming year for Unified Communications (UC). We’ll start with what is a clear 2014 trend that will continue in 2015: the growing adoption of cloud-based UC.

Most cloud providers have reported double-digit growth this year of their IP Telephony (IPT) and UC portfolios, while premise-based systems growth remains in the high single digits year-over-year. We attribute this to both to the adoption of stand-alone cloud services, plus the adoption of cloud-based UC as a hybrid solution that also includes premise-based components. We expect to see continued UC endpoint growth as organizations move beyond simple IPT, especially in hybrid solutions that integrate cloud-based UC with private IPT systems.

Both end users and IT organizations continue to become more comfortable with a mobile device or softphone as an IPT endpoint, and we expect that trend to continue, although many users will cling to their desktop phones for years to come.

Another 2014 trend that will accelerate is the proliferation of Voice over LTE (VoLTE) in the U. S. market. AT&T and Verizon network adoption of VoLTE will be especially noteworthy in 2015, as these two carriers move to eventually retire their 3G voice network—providing consumers and business customers with wideband (high-definition) voice and increased compatibility/interoperability with video and other collaboration media. VoLTE acceleration will also help as a prerequisite for replacing the legacy PSTN for carriers who maintain both wired and wireless networks.

The PSTN will continue a steady march toward retirement as AT&T and Verizon lay the groundwork to replace their legacy switching with an all-IP network. AT&T plans to retire its TDM and SS7 infrastructures by 2020. We expect that AT&T and Verizon will still need a host of gateways in 2020 to interconnect with other carriers that aren’t as aggressive with full-scale replacement within the next five years, so the network planners will be very busy with internal projects and interconnect proposals for an orderly transition.

Next time, we’ll cover some other UC news, and then return in 2015 after the holidays with part two of our predictions.



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