Skills measured
Describe Dynamics 365 Supply Chain Management (25-30%)
Describe Dynamics Finance (20-25%)
Describe Dynamics 365 Commerce (10-15%)
Describe Dynamics 365 Human Resources (5-10%)
Describe Project Operations (10-15%)
Describe shared features (10-15%)
Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP) – Skills Measured
Audience Profile
This exam covers the features and capabilities of Microsoft Dynamics 365
finance and operations apps.
Candidates of this exam should have general knowledge of or relevant working
experience in an Information Technology (IT) environment. They should also have
a fundamental understanding of financial principles and business operations.
Skills Measured
NOTE: The bullets that appear below each of the skills measured are intended
to illustrate how we are assessing that skill. This list is NOT definitive or
exhaustive.
NOTE: Most questions cover features that are General Availability (GA). The exam
may contain questions on Preview features if those features are commonly used.
Describe Dynamics 365 Supply Chain Management (25-30%)
Identify general capabilities
describe manufacturing types including Discrete, Lean, and Process
manufacturing
describe production control elements including bills of materials (BOMs),
formulas,
Kanban’s, resources, and routing
describe product master records and product variants
Describe warehouse and inventory management capabilities
describe costing methods including standard costing, weighted averages,
last-in-first-out
(LIFO), and first-in-first-out (FIFO)
describe use cases for Warehouse Management System (WMS)
describe purchase orders, item arrival journals, and cross-docking
describe inventory reservations, picking and packing, replenishment, and
shipments
describe inventory counting and inventory on-hand concepts
describe quality management capabilities
describe warehouse configuration options including layout, stocking limits,
and location profiles
Describe manufacturing strategies
describe manufacturing strategies including make to order (MTO), make to
stock (MTS), and configure to order (CTO)
describe item tracking and tracing processes
describe tools that can be used to manage shop floors
Describe enterprise asset management capabilities
describe enterprise asset management concepts
describe the work order lifecycle including work order scheduling,
preventative work orders, corrective work orders, and inspections
describe vendor warranty agreements including full and partial agreements
Describe Dynamics Finance (20-25%)
Describe the Dynamics 365 Finance features
describe use cases for legal entities
describe how Dynamics 365 Finance handles regional tax reporting requirements
describe cost accounting concepts
Describe general ledgers
describe charts of accounts including main accounts, balance sheets, and
income statements
describe financial dimensions and dimension set concepts
describe periodic financial processes
Describe accounts payables and accounts receivables
describe core accounts payable components including vendors, purchase
orders, and vendor invoices
describe vendor payments and settlements including three-way matching concepts
describe core accounts receivable components including customers, customer
invoices, and free text invoices
describe credit and collection processes
Describe related finance components
describe cash and bank management concepts
describe expense management including cash advances and mobile workspaces
describe fixed asset management, and fixed asset creation, acquisition, and
depreciation
describe budgeting capabilities
Describe Dynamics 365 Commerce (10-15%)
Describe Dynamics 365 Commerce capabilities
describe retail channels including call centers, Cloud Point-Of-Sale (CPOS),
and ModernPoint-Of-Sale (MPOS)
describe channel management concepts
describe Distributed Order Management (DOM)
describe product assortments
describe customer loyalty concepts
describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights to
create personalized customer experiences and provide product recommendations
describe how Dynamics 365 Commerce uses Retail Analytics to provide
centralized retail data management
Describe Dynamics 365 Fraud Protection
describe how Dynamics 365 Fraud Protection evaluates purchase transaction
to reduce fraud losses and increase bank acceptance rates
describe how Dynamics 365 Fraud Protection prevents unauthorized account
creation, account takeovers, and fraudulent account access
describe how Dynamics 365 Fraud Protection prevents loss related to fraudulent
returns and discounts, identifying the risk of loss to a business, and
identifying anomalies in merchandise discounting and returns
Describe Dynamics 365 Human Resources (5-10%)
Describe core capabilities
describe compensation and benefits capabilities
describe compliance features
describe performance management capabilities
Describe personnel management capabilities
describe self-service capabilities
describe leave and absence capabilities
describe employee training and certification features
identify integration options between Dynamics 365 Human Resources and LinkedIn
Describe Project Operations (10-15%)
Identify Project Operations capabilities
describe project-based services
describe project sales capabilities
describe project contract capabilities
describe project pricing capabilities
describe the project lifecycle including project invoicing and revenue
recognition
Describe project planning and execution capabilities
identify project features including contracts, stages, team assignments,
and fixed price versus time and material estimates versus retainer contracts
describe project team management capabilities including allocation methods,
resource scheduling, and skills
describe project schedule management capabilities including tasks, subtasks,
assignments, and project plan management
describe project cost tracking capabilities including time and expense costs
Describe shared features (10-15%)
Describe reporting capabilities
describe built-in reporting capabilities including workspaces
describe options for exporting data to Microsoft Excel
describe options for analyzing data by using Power BI
Describe integration options
describe Microsoft Teams integration capabilities
describe use cases for integrating with Microsoft Excel and Microsoft Word
describe options for managing documents by using SharePoint Online
describe email integration capabilities
QUESTION 1
A company plans to implement Dynamics 365 Supply Chain Management.
The company wants shop floor workers to register their daily work by using the
production floor execution interface.
Which two activities can employees perform by using the tool? Each correct
answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Schedule a production order.
B. Register scrap quantity during production.
C. Register raw material consumption.
D. Clock in and clock out.
Answer: B,D
QUESTION 2
A candle manufacturing company plans to use Dynamics 365 Supply Chain
Management. The proportions of ingredients differ for each finished product.
You need to recommend a manufacturing type for the company.
Which type of manufacturing should the company implement?
A. Process
B. Lean
C. Discrete
Answer: A
QUESTION 3
A company plans to implement Dynamics 365 Supply Chain Management.
Which three actions can vendors perform? Each correct answer presents a complete
solution.
NOTE: Each correct selection is worth one point.
A. Change the inventory cost of items.
B. Submit invoices electronically.
C. Create transfer orders.
D. Approve purchase orders.
E. Respond to a request for quote (RFQ).
Answer: B,D,E
QUESTION 4
A company implements Dynamics 365 Supply Chain Management. The company uses
external vendors to produce some parts.
You need to recommend actions to manage vendor operations.
Which three actions should you recommend? Each correct answer presents part of
the solution.
NOTE: Each correct selection is worth one point.
A. Update the status of production order operations that are subcontracted to
Completed when the vendor's work is done.
B. Create an operation for the subcontractor to track the progress of the
vendor's work.
C. Assign each operation in a production order to multiple vendors.
D. Ensure that each production order relates to a single vendor.
E. Automatically generate purchase orders for operations that you subcontract to
a vendor.
Answer: B,D,E
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