Friday 30 May 2014

The World's Best (and Worst) IT Cities to Work and Play

Despite all the economic and political strife in the world, the globe-trotting techie still has opportunities for working at home and abroad -- and even take in an adventure! For every hot spot, however, there's an evil twin nearby. Here are some cities that should tickle the traveling bone of IT pros, as well as cities in the same country to steer clear of.

Brazil's Best: Sao Paulo
Sao Paulo is a city on high-tech's fast track, specifically the emerging area known as Brooklin. Who's in Sao Paulo? AT&T, Microsoft, Samsung, Oracle, Hewlett-Packard, to name a few. Sao Paulo's favorite tech son is Mike Krieger, co-founder of Instagram, the picture-sharing app that Facebook just bought for $1 billion.

Brazil's Worst: Sao Paulo Slums
You don't have to venture far from the booming central city of Sao Paulo to find the worst places. Sao Paulo has some of the largest slum populations in South America. We're talking shanty towns made of cardboard and wood and the occasional concrete wall. It's a tale of two cities.

Germany's Best: Munich
Here are some cool stats about Munich: It's the third largest city in Germany, plays host to many large companies (BMW, Siemens, Allianz) and has one of the largest communities of programmers. Even better, Munich has a buzzing nightlife and is well-known for its breweries and tasty white sausage.

Germany's Worst: East Berlin in the '80s
We're going back in time before President Ronald Reagan told Russian leader Mikhail Gorbachev to "tear down this wall." The Berlin Wall, built in 1961, became a symbol of communism. Living in East Berlin up until the late '80s was an oppressive, Orwellian experience. Thankfully they tore down that wall in '89.

France's Best: Paris
Paris is one of the great cities in the world and should be on the short-list for job destinations. There is so much to do: spending leisure time in a cafe, gazing at the Eiffel Tower, touring the cathedral of Notre-Dame. Of course, we're not all that sure about the technology scene. Our guess is it's a bit insulated, given the many years France spent pushing its own version of the Internet, called Minitel.

France's Worst: Rest of France
Quick, name another major city in France you'd want to visit.

China's Best: Beijing
No global list would be complete without a city in China, which is well on its way to becoming the country capital of the world. The tech capital in China is Beijing, home to a wealth of tech talent, venture capital and the acclaimed Tsinghua University. If Beijing isn't your thing, try Hong Kong. A couple of years ago, Forbes called Hong Kong China's next tech hub.

China's Worst: Linfen
A few years ago, CIO.com put together a slideshow of the Worst Cities to Work in IT: International Edition. Guess what city topped the list? Answer: the coal-producing center of Linfen, China. Combine coal, air and people, and you get one of the most polluted cities in the world.

England's Best: London
London's calling! This is the place to be if you're looking for tech work abroad. Check out London's major tech locale, Tech City/Silicon Roundabout. "Despite our investors being in Silicon Valley, I came here because all of our customers have a strong presence in London," says American ex-pat Rob Fitzpatrick, founder of startup FounderCentric.

England's Worst: Nottingham
A few years ago, think tank Reform ranked Nottingham as the most crime-ridden major city in England and Wales. Apparently, the evil Sheriff of Nottingham got the last laugh on Robin Hood. Most recently, a dozen men and two youths were sentenced for rioting last summer, which included firebombing a police station. And you thought Sherwood Forest was dangerous.

UAE's Worst: Dubai
Then there's the ugly side of Dubai. Despite its modern wonders, Dubai is steeped in cultural tradition. American expatriates can land in jail for all sorts of minor transgressions: kissing or holding hands in public, swearing or making rude gestures, driving with any amount of alcohol, wearing revealing clothing at places other than the beach, etc. Be careful, techies

UAE's Best: Dubai
Dubai is the world's richest dream destination rising out of the desert. You can venture onto a man-made island in the shape of a palm tree, snow ski in a hotel while the sun beats down outside, and work in some of the most modern facilities. We hear the nightlife is pretty exciting, too.

Dubai's tech scene, Internet City, is the largest information and communication technology business park in the Middle East.

Ireland's Worst: Belfast
The Belfast "Good Friday" agreement of 1998 ended the Troubles in Northern Ireland, yet there are still occasional outbreaks of violence. Most folks will tell you Belfast is perfectly safe, citing low crime rates and friendly people. Then again, Belfast is the birth place of the Titanic. How much bad luck can one place have?

Ireland's Best: Dublin
Earlier this year, Microsoft began investing an additional $130 million in its data center in Dublin. Computer training schools have also popped up. Dublin is fast becoming one of the most exciting tech pubs, errr, hubs. Great, now we're craving a pint of Guinness.

United States' Worst: Middle of the Hatfield-McCoy Feud
If you watched the History Channel's recent "Hatfields & McCoys" miniseries starring Kevin Costner and Bill Paxton, you'll know that the Tug Fork off the Big Sandy River separating West Virginia and Kentucky isn't the safest place to be. You can get shot just for having the wrong name.

United States' Best: Silicon Valley
Let's start with the homefront. If you're a techie who wants to be in the center of the high-tech universe, there's only one place to be: Silicon Valley. It's the home to Apple, Google, Facebook, Oracle, Intel, and where venture capitalists along Sand Hill Road fuel great ideas. Oh, there's also a nice little city to the north called San Francisco.

Australia's Best: Sydney
Sydney and Melbourne are the two largest cities for IT in Australia. Actually, they're the only cities in Australia. (Just joking, mate!) We're going with Sydney because of its hot tech startup scene, venture capital, good bars, and lots of cool architecture. Check out Sydney's Super Digital Precinct. Sydney is to software what Melbourne is to bio-tech.

Australia's Worst: Great Barrier Reef
The Great Barrier Reef is a SCUBA diver's paradise -- that is, until the man in the white suit shows up. When this happens, you don't want to be anywhere near the water. News reports of swimmers getting attacked by great white sharks in the Great Barrier Reef are becoming more common.



Monday 26 May 2014

I like the IBM Edge conference because it tries to showcase how infrastructure can provide a large company with a competitive edge. While the event clearly contains content on IBM products and services, the emphasis appears to be on getting things. This year's event also offered a snapshot of how IBM is adapting to address one of the most massive changes the technology market has yet made.

Remember, the Fountain of Youth Is a Myth
Perhaps the strongest metaphor for the problem that IBM faces was the opener for the first keynote talk: A brilliant guitarist who's only 11 and has been playing for just three years. (I found that personally depressing.) An older musician soon joined him; he was able to keep up, and perhaps even outplay him, thanks to his experience.

This older musician represents IBM's potential. IBM can never again be an amazing young company, but its experience and history should let it step up and at least match any young firm. The key here is that the older musician matched the younger musician's tune and didn't try to step in with classic rock. IBM must be agile enough to play as well as the young companies entering the market to make its experience seem like an advantage.

As the youngster left the stage, and he was asked who he wanted to be like, he said he just wanted to be himself. There's the problem with the young company - it's still trying to figure out what it will be. That's a painful path that the older company has already completed. IBM knows what it is - and that's the sustaining advantage that any older company must remember. IBM's most iconic CEO, Thomas Watson Jr., said it best: To succeed, you have to be willing to change everything but who you are.

IBM Partnerships, Products Position Company Well
Perhaps IBM's most powerful and interesting move to the sale of the IBM System X group to Lenovo. This goes to the heart of the "change everything" part of the equation. System X wasn't working inside IBM. Lenovo's own server group represents an increasing threat, but it's not growing very quickly. System X brings low margin to IBM, but Lenovo is a low-margin company, so it could take this division and actually increase its margins. In short, IBM is trying to eat its cake and have it, too.

In addition, the ongoing drama between the U.S. and China on data security makes it nearly impossible for U.S. companies to sell in China and vice versa. IBM and Lenovo clearly execute better than most companies, but this issue still hampers them both. The deal surrounding the acquisition provides an answer: Lenovo can take the lead selling IBM products in China, while IBM can take the lead selling products in the parts of the U.S. where this conflict poses problems (such as the U.S. government). Neither company has ever been identified as working against its customers, and both firms' ability to assure a willing outcome should be a common competitive advantage.

That said, IBM does have another clear advantage: Watson. IBM is the only company working on artificial intelligence at enterprise scale, and Watson represents the next big step in real-time applied analytics-based decision support.

Integrated into IBM offerings, this system should significantly improve the decision accuracy of IBM executives and IBM customers as well. Watson stands out in IBM's line as a massive competitive advantage, as it turns the rest of IBM's data analytics solution into something that's nothing short of industry changing.

One IBM customer, a huge healthcare company, said its goal was an enterprise-scale solution using cloud methods and technologies. Buyers at this size need the compliance of an enterprise company and want the cost advantages of the cloud.

Everything Old Is New Again
That's what IBM presented this week - and it demonstrated that IBM's transition to a very different company continues. Once complete, IBM will have offerings such as Watson and partnerships with firms such as Lenovo that are unique, powerful and unmatched in the rapidly changing technology world.

IBM Edge 2014 provided a unique view into the future of at-scale cloud computing infrastructure and the near-term future of IBM as a company that plans to be the very best at providing what you need when you need it.

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Thursday 22 May 2014

No harm, no foul: Windows 8 hasn't harmed Microsoft's software satisfaction score

Customer satisfaction with Microsoft's software -- primarily Windows, but also Office -- climbed slightly in the last year, illustrating that whatever misgivings customers have over Windows 8 has not reached the level of frustration seen years ago with the widely-ridiculed Windows Vista, a national survey said today.

Microsoft scored 75 points, up a point from last year, in the newest poll conducted by the American Customer Satisfaction Index (ACSI), a consumer survey started by the University of Michigan.

Microsoft's score, which ACSI has tracked since 2006, was back where it was in 2012, although still three points lower than its all-time high of 78 in 2011, when Windows 7 was at the peak of popularity.

On the bright side, this year's score was six points higher than the record low of 69 in 2008, when ACSI attributed the poor polling results to customers' disgust with Vista, the 2007 operating system typically judged a huge flop in the marketplace.

Last year, when Microsoft's score dropped a point, David VanAmburg, managing director of ACSI, said it was too early to blame Windows 8, the OS that came out the gate in October 2012 to a rocky reception from reviewers and pundits. Instead, VanAmburg said last year to wait: If the score flattened or fell another point or two, then it would be fair to indict Windows 8.

That didn't happen.

"Windows 8 doesn't seem to be anything of great concern to consumers," said VanAmburg in an interview today. "Windows 8 is still behind the numbers during Windows 7's time three years ago, but there's not much evidence that it's dragging Microsoft down."

Many observers have disagreed, citing customer confusion over Windows 8's dual user interfaces (UIs) and its over-emphasis on touch, then linking those criticisms to the slow-down in PC sales.

"Windows 8 doesn't seem to be the drag that Vista was, but on the other hand, it doesn't have the 'wow' factor that Windows 7 had," VanAmburg countered.

Microsoft's latest satisfaction score lagged behind the average for all computer software, which was 76, and a separate category of "All Others." That category represents a bucket of major vendors like Intuit, Adobe and major antivirus vendors -- about the only software makers with a large enough user base to be credible subjects of ACSI's survey -- that scored 77, one point higher than 2013. Like the Microsoft score, All Others rebounded to the level of 2012, but remained several points below its high-water year of 2011.

"The stability of [the 'Computer Software' category, with its score of 76] clearly shows that traditional software has lost some of its luster," said VanAmburg. "People increasingly own multiple mobile devices, phones and tablets, where there are gigantic app stores. Consumers are amazed at the high quality of those mobile apps and their low prices, and in turn that makes traditional computer software, which costs $30, $40, $50 or more, seem to pale in comparison.

"Computer software is not the future, and not where things are going to be," VanAmburg added.

He also said that the decline in PC sales, more accurately, the reason why PC sales have slumped, contributed to the more-or-less stable scores of Microsoft and All Others over the last three years.

"Part of the lack of an improvement in the scores is a result of people spending less time on traditional devices," VanAmburg said. "Frankly, the technology is pushing us in that direction. More people are cutting the cord by going mobile. And I don't see that changing. It's part of the continuing evolution in technology from bigger, bulkier machines to smaller, more mobile devices."

It may not be a coincidence that "Peak PC," the year when personal computer shipments crested, was 2011 -- the same year that saw the highest satisfaction scores for all three software categories measured by ACSI.

The ACSI survey scores were based on polls of more than 12,000 Americans between Jan. 13 and March 11.



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Microsoft taps partners to sell Azure and take on Amazon in cloud

Microsoft has a big channel and soon it will arm them with Azure

Microsoft distributors will soon be able to resell the company's Azure cloud IaaS, Microsoft announced today in a blog.

The move is welcomed by at least some Microsoft partners who are excited about the opportunity of offering customers more services. Previously Azure users had to buy directly from Microsoft.

Microsoft is allowing its distributors to resell Azure by expanding the company’s Open Licensing practice. This allows the distributor to resell an Azure license to a customer. Vendors will use tokens which are worth $100 Azure credits that will be distributed to customers. Doing so will give resellers the ability to manage Azure clouds for customers, as well as bundle other services on top of the Azure virtual machines, storage and databases. Resellers can bundle an Office 365 app, or backup and recovery services, for example.

Customer may be more inclined to buy services like Azure through a partner that they have an existing relationship with as opposed to buying directly through an Enterprise Agreement with Microsoft.

Aidan Finn is a technical sales lead for Microsoft reseller MicroWarehouse Ltd. in Ireland and in blogging about the news today noted that it will make Azure more appealing, particularly to small and midsize businesses that may not be big enough for an EA but perhaps don’t have the in-house expertise to consume cloud without assistance. Some partners were even already buying blocks of Azure services and reselling them without the official Open License, Finn said. “The move to Open was necessary,” Finn wrote in an email. “The opportunity to resell a service product brings partners into the fold, and gives them a reason to be interested. Without a resell opportunity, Azure could have appeared like a competitor to some partners."

The move seems like a natural one for Microsoft to make to take advantage of its large channel market, which is a differentiator for the company compared to some of its biggest rivals in Amazon and Google.

“The mechanism sounds a bit awkward, with the purchases via fixed denomination tokens rather than direct, resource utilization-based billing, but giving more efficient access to its large partner channel to its portfolio of cloud resources is good utilization of an existing strength for the company,” Stephen O’Grady, an analyst and RedMonk wrote in an email.

Microsoft announced that Open Licensing will be available starting in August.



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